Marketing in SMEs: The Sales Process of SMEs on the Food and Drink Industry

Maktoba Omar Saad, Tony Douglas

Research output: Chapter in Book/Report/Conference proceedingChapter

5 Citations (Scopus)

Abstract

There would appear to be varied approaches to the sales process practiced by SMEs in how they go about locating target customers, interfacing with prospects and new customers, presenting the benefits and features of their products and services, closing sales deals and building relationships, and an understanding of what the buyers needs are in the seller-buyer process. Recent research has revealed that while entrepreneurs and small business owners rely upon networking as an important source of sales, they lack marketing competencies, including personal selling skills and knowledge of what is involved in the sales process to close sales deals and build relationships. Small companies and start-ups with innovative products and services often find it difficult to persuade potential buyers of the merits of their offerings because, while the products and services may be excellent, they have not sufficiently well-developed selling skills necessary to persuade their target customers.
Original languageEnglish
Title of host publicationEnterprise Development in SMEs and Entrepreneurial Firms
Subtitle of host publicationDynamic Processes
EditorsNelson Oly Ndubisi, Sonny Nwankwo
PublisherIGI Global
Pages163-196
Number of pages34
ISBN (Electronic)9781466629530
ISBN (Print)9781466629523
DOIs
Publication statusPublished - 2013

Fingerprint

Buyers
Food
Marketing
Industry
Drinks
Small and medium-sized enterprises
Competency
Relationship building
Personal selling
Small business
Seller
Networking
Small companies
Start-ups
Entrepreneurs
Owners

Cite this

Omar Saad, M., & Douglas, T. (2013). Marketing in SMEs: The Sales Process of SMEs on the Food and Drink Industry. In N. O. Ndubisi, & S. Nwankwo (Eds.), Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes (pp. 163-196). IGI Global. https://doi.org/10.4018/978-1-4666-2952-3.ch009

Marketing in SMEs : The Sales Process of SMEs on the Food and Drink Industry. / Omar Saad, Maktoba; Douglas, Tony.

Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes. ed. / Nelson Oly Ndubisi; Sonny Nwankwo. IGI Global, 2013. p. 163-196.

Research output: Chapter in Book/Report/Conference proceedingChapter

Omar Saad, M & Douglas, T 2013, Marketing in SMEs: The Sales Process of SMEs on the Food and Drink Industry. in NO Ndubisi & S Nwankwo (eds), Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes. IGI Global, pp. 163-196. https://doi.org/10.4018/978-1-4666-2952-3.ch009
Omar Saad M, Douglas T. Marketing in SMEs: The Sales Process of SMEs on the Food and Drink Industry. In Ndubisi NO, Nwankwo S, editors, Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes. IGI Global. 2013. p. 163-196 https://doi.org/10.4018/978-1-4666-2952-3.ch009
Omar Saad, Maktoba ; Douglas, Tony. / Marketing in SMEs : The Sales Process of SMEs on the Food and Drink Industry. Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes. editor / Nelson Oly Ndubisi ; Sonny Nwankwo. IGI Global, 2013. pp. 163-196
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