‘Lights in the darkness’, Part 2: characterising effective communication with professional groups following the death of a child

In this two-part article, we investigate communication with parents following the death of a child. Parents who have lost a child need to communicate with a wide range of professionals, and the quality of the communication that parents have with these groups can radically affect their experience of bereavement. In this UK-based interview study, we investigate why particular types of communication are deemed particularly (in)effective, by examining them in the light of parents’ descriptions of the experience of loss.
In the first part of the article, we reported findings from our in-depth content analysis of these interviews, discussing the ways in which the death of a child was experienced and how their accounts relate to previous work in the area, and then exploring the parents’ accounts of the kinds of communication they had with healthcare professionals involved. In this second part of the article, we consider the wider network of professionals with whom parents may come into contact following the death of a child. We conclude by discussing the ways in which effective care and communication resonates with, and takes account of, the experiences of the bereaved.