Leveraging Big Data Analytics to Improve Quality of Care in Healthcare Organizations: A Configurational Perspective

Yichuan Wang, Leeann Kung, Suraksha Gupta, Sena Ozdemir

Research output: Contribution to journalArticlepeer-review

62 Citations (Scopus)
60 Downloads (Pure)


Big data analytics (BDA) is beneficial for organizations, yet implementing BDA to leverage profitability is fundamental challenge confronting practitioners. Although prior research has explored the impact that BDA has on business growth, there is a lack of research that explains the full complexity of BDA implementations. Examination of how and under what conditions BDA achieves organizational performance from a holistic perspective is absent from the existing literature. Extending the theoretical perspective from the traditional views (e.g. resource-based theory) to configuration theory, the authors have developed a conceptual model of BDA success that aims to investigate how BDA capabilities interact with complementary organizational resources and organizational capabilities in multiple configuration solutions leading to higher quality of care in healthcare organizations. To test this model, the authors use fuzzy-set qualitative comparative analysis to analyse multi-source data acquired from a survey and databases maintained by the Centres for Medicare & Medicaid Services. The findings suggest that BDA, when given alone, is not sufficient in achieving the outcome, but is a synergy effect in which BDA capabilities and analytical personnel's skills together with organizational resources and capabilities as supportive role can improve average excess readmission rates and patient satisfaction in healthcare organizations.

Original languageEnglish
Pages (from-to)362-388
Number of pages27
JournalBritish Journal of Management
Issue number2
Publication statusPublished - Apr 2019

Bibliographical note

This is the peer reviewed version of the following article: Wang, Y, Kung, L, Gupta, S & Ozdemir, S 2019, 'Leveraging Big Data Analytics to Improve Quality of Care in Healthcare Organizations: A Configurational Perspective', British Journal of Management, vol. 30, no. 2, pp. 362-388, which has been published in final form at 10.1111/1467-8551.12332. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


  • Big data analytics
  • Fuzzy-set qualitative comparative analysis (fsQCA)
  • quality of care
  • configuration theory
  • resource-based theory

ASJC Scopus subject areas

  • Business, Management and Accounting(all)


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