Knowledge Sharing as a Driver of Competitive Advantage: Two Cases from the Field

Alexeis Garcia-Perez, Juan Gabriel Cegarra-Navarro, Mahsa M. Jahantab

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Citations (Scopus)

Abstract

Knowledge sharing, that is the elicitation of knowledge from experts and its transfer to potential stakeholders, has become essential for organisations to remain competitive. Knowledge sharing is particularly relevant in the current socio economic environment shaped by user connectivity and business convergence, where collective knowledge means value for customers and competitiveness for suppliers.
This research explores the importance of knowledge sharing within and between organisations, in order to contribute to current efforts to devise effective mechanisms for engagement. The paper describes a qualitative research based on two case studies from the transport sector and the utility services respectively.
It was found that regardless of the nature of the business it was essential that individuals, groups and decision makers within the organisation had a common understanding of the key issues driving the business. In order to reach such a joint view, a collaborative, people-based approach to knowledge sharing proved valuable in both case studies. The paper describes both cases and draws some lessons to be learned by the knowledge management research and practice communities.
Original languageEnglish
Title of host publicationKnowledge Management and Organizational Learning
Subtitle of host publicationCross-Sectoral Insights into the Future of Competitive Advantage
EditorsElena-Mădălina Vătămănescu, Florina Pînzaru
PublisherSpringer Verlag
Pages145-167
Number of pages23
ISBN (Electronic)978-3-319-66890-1
ISBN (Print)978-3-319-66889-5
DOIs
Publication statusPublished - 16 Nov 2017

Publication series

NameKnowledge Management and Organizational Learning
Volume6
ISSN (Print)2199-8663
ISSN (Electronic)2199-8671

Keywords

  • Knowledge sharing
  • Competitiveness
  • Services
  • Transport

ASJC Scopus subject areas

  • Management Information Systems
  • Organizational Behavior and Human Resource Management
  • Education
  • Computer Networks and Communications
  • Computer Science Applications
  • Human-Computer Interaction

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  • Cite this

    Garcia-Perez, A., Cegarra-Navarro, J. G., & Jahantab, M. M. (2017). Knowledge Sharing as a Driver of Competitive Advantage: Two Cases from the Field. In E-M. Vătămănescu, & F. Pînzaru (Eds.), Knowledge Management and Organizational Learning: Cross-Sectoral Insights into the Future of Competitive Advantage (pp. 145-167). (Knowledge Management and Organizational Learning; Vol. 6). Springer Verlag. https://doi.org/10.1007/978-3-319-66890-1_8