Knowledge Sharing as a Driver of Competitive Advantage: Two Cases from the Field

Alexeis Garcia-Perez, Juan Gabriel Cegarra-Navarro, Mahsa M. Jahantab

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    5 Citations (Scopus)

    Abstract

    Knowledge sharing, that is the elicitation of knowledge from experts and its transfer to potential stakeholders, has become essential for organisations to remain competitive. Knowledge sharing is particularly relevant in the current socio economic environment shaped by user connectivity and business convergence, where collective knowledge means value for customers and competitiveness for suppliers.
    This research explores the importance of knowledge sharing within and between organisations, in order to contribute to current efforts to devise effective mechanisms for engagement. The paper describes a qualitative research based on two case studies from the transport sector and the utility services respectively.
    It was found that regardless of the nature of the business it was essential that individuals, groups and decision makers within the organisation had a common understanding of the key issues driving the business. In order to reach such a joint view, a collaborative, people-based approach to knowledge sharing proved valuable in both case studies. The paper describes both cases and draws some lessons to be learned by the knowledge management research and practice communities.
    Original languageEnglish
    Title of host publicationKnowledge Management and Organizational Learning
    Subtitle of host publicationCross-Sectoral Insights into the Future of Competitive Advantage
    EditorsElena-Mădălina Vătămănescu, Florina Pînzaru
    PublisherSpringer Verlag
    Pages145-167
    Number of pages23
    ISBN (Electronic)978-3-319-66890-1
    ISBN (Print)978-3-319-66889-5
    DOIs
    Publication statusPublished - 16 Nov 2017

    Publication series

    NameKnowledge Management and Organizational Learning
    Volume6
    ISSN (Print)2199-8663
    ISSN (Electronic)2199-8671

    Keywords

    • Knowledge sharing
    • Competitiveness
    • Services
    • Transport

    ASJC Scopus subject areas

    • Management Information Systems
    • Organizational Behavior and Human Resource Management
    • Education
    • Computer Networks and Communications
    • Computer Science Applications
    • Human-Computer Interaction

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