Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

Aurora Martinez-Martinez, Juan Gabriel Cegarra-Navarro, Alexeis Garcia-Perez, Anthony Wensley

    Research output: Contribution to journalArticlepeer-review

    117 Citations (Scopus)
    1934 Downloads (Pure)


    This study examines the role of knowledge agents as key enablers in the process of creating and updating the environmental knowledge base of a firm and, in doing so, having a positive effect on business performance. From the perspective of a hotel as the most important cog in the machinery of the hospitality sector, knowledge agents are those individuals who can provide information and knowledge that enables the firm to deal with environmental issues effectively. The paper describes an empirical, longitudinal study of 87 organisations in the Spanish hospitality industry. The results highlight the importance of the relationship between knowledge agents and environmental knowledge for business performance. Furthermore, our findings indicate that the role of knowledge agents is also relevant for the future management of the environmental knowledge base of a firm within the hospitality sector.

    Original languageEnglish
    Pages (from-to)381-389
    Number of pages9
    JournalTourism Management
    Early online date17 Sept 2018
    Publication statusPublished - 1 Feb 2019

    Bibliographical note

    NOTICE: this is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, [70] (2018) DOI:

    © 2017, Elsevier. Licensed under the Creative Commons Attribution- NonCommercial-NoDerivatives 4.0 International


    • Knowledge agents
    • Environmental knowledge
    • Performance over time
    • Hospitality sector

    ASJC Scopus subject areas

    • Development
    • Transportation
    • Tourism, Leisure and Hospitality Management
    • Strategy and Management


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