Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

Aurora Martinez-Martinez; Juan Gabriel Cegarra-Navarro; Alexeis Garcia-Perez; Anthony Wensley

doi:10.1016/j.tourman.2018.08.030

Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

Aurora Martinez-Martinez, Juan Gabriel Cegarra-Navarro, Alexeis Garcia-Perez, Anthony Wensley

Research output: Contribution to journal › Article › peer-review

101 Citations (Scopus)

1428 Downloads (Pure)

Abstract

This study examines the role of knowledge agents as key enablers in the process of creating and updating the environmental knowledge base of a firm and, in doing so, having a positive effect on business performance. From the perspective of a hotel as the most important cog in the machinery of the hospitality sector, knowledge agents are those individuals who can provide information and knowledge that enables the firm to deal with environmental issues effectively. The paper describes an empirical, longitudinal study of 87 organisations in the Spanish hospitality industry. The results highlight the importance of the relationship between knowledge agents and environmental knowledge for business performance. Furthermore, our findings indicate that the role of knowledge agents is also relevant for the future management of the environmental knowledge base of a firm within the hospitality sector.

Original language	English
Pages (from-to)	381-389
Number of pages	9
Journal	Tourism Management
Volume	70
Early online date	17 Sep 2018
DOIs	https://doi.org/10.1016/j.tourman.2018.08.030
Publication status	Published - 1 Feb 2019

Bibliographical note

NOTICE: this is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, [70] (2018) DOI:
10.1016/j.tourman.2018.08.030

© 2017, Elsevier. Licensed under the Creative Commons Attribution- NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

Keywords

Knowledge agents
Environmental knowledge
Performance over time
Hospitality sector

ASJC Scopus subject areas

Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management

Access to Document

10.1016/j.tourman.2018.08.030

Post-PrintAccepted author manuscript, 975 KBLicence: CC BY-NC-ND

Cite this

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title = "Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector",

abstract = "This study examines the role of knowledge agents as key enablers in the process of creating and updating the environmental knowledge base of a firm and, in doing so, having a positive effect on business performance. From the perspective of a hotel as the most important cog in the machinery of the hospitality sector, knowledge agents are those individuals who can provide information and knowledge that enables the firm to deal with environmental issues effectively. The paper describes an empirical, longitudinal study of 87 organisations in the Spanish hospitality industry. The results highlight the importance of the relationship between knowledge agents and environmental knowledge for business performance. Furthermore, our findings indicate that the role of knowledge agents is also relevant for the future management of the environmental knowledge base of a firm within the hospitality sector.",

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AU - Cegarra-Navarro, Juan Gabriel

AU - Garcia-Perez, Alexeis

AU - Wensley, Anthony

N1 - NOTICE: this is the author’s version of a work that was accepted for publication in Tourism Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management, [70] (2018) DOI: 10.1016/j.tourman.2018.08.030 © 2017, Elsevier. Licensed under the Creative Commons Attribution- NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

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AB - This study examines the role of knowledge agents as key enablers in the process of creating and updating the environmental knowledge base of a firm and, in doing so, having a positive effect on business performance. From the perspective of a hotel as the most important cog in the machinery of the hospitality sector, knowledge agents are those individuals who can provide information and knowledge that enables the firm to deal with environmental issues effectively. The paper describes an empirical, longitudinal study of 87 organisations in the Spanish hospitality industry. The results highlight the importance of the relationship between knowledge agents and environmental knowledge for business performance. Furthermore, our findings indicate that the role of knowledge agents is also relevant for the future management of the environmental knowledge base of a firm within the hospitality sector.

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KW - Performance over time

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Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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Alexeis Garcia-Perez

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Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Fingerprint

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Alexeis Garcia-Perez

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