It's a culture thing - the challenge of change - customer service in local government

K. Ritters, Howard Davis, J. Mawson, M. Tricker

Research output: Book/ReportOther report

Original languageEnglish
Place of PublicationColchester
PublisherInstitute of Customer Service
Publication statusPublished - 2009

Bibliographical note

The full text is available free from the link given. The published version can be found at: http://www.instituteofcustomerservice.com/1839-1959/Its-a-Culture-Thing-The-challenge-of-change---customer-service-in-local-government.html

Keywords

  • local government
  • customer service

Cite this

Ritters, K., Davis, H., Mawson, J., & Tricker, M. (2009). It's a culture thing - the challenge of change - customer service in local government. Colchester: Institute of Customer Service.

It's a culture thing - the challenge of change - customer service in local government. / Ritters, K.; Davis, Howard; Mawson, J.; Tricker, M.

Colchester : Institute of Customer Service, 2009.

Research output: Book/ReportOther report

Ritters, K, Davis, H, Mawson, J & Tricker, M 2009, It's a culture thing - the challenge of change - customer service in local government. Institute of Customer Service, Colchester.
Ritters K, Davis H, Mawson J, Tricker M. It's a culture thing - the challenge of change - customer service in local government. Colchester: Institute of Customer Service, 2009.
Ritters, K. ; Davis, Howard ; Mawson, J. ; Tricker, M. / It's a culture thing - the challenge of change - customer service in local government. Colchester : Institute of Customer Service, 2009.
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