It's a culture thing - the challenge of change - customer service in local government

K. Ritters, Howard Davis, J. Mawson, M. Tricker

Research output: Book/ReportOther report

Original languageEnglish
Place of PublicationColchester
PublisherInstitute of Customer Service
Publication statusPublished - 2009

Bibliographical note

The full text is available free from the link given. The published version can be found at: http://www.instituteofcustomerservice.com/1839-1959/Its-a-Culture-Thing-The-challenge-of-change---customer-service-in-local-government.html

Keywords

  • local government
  • customer service

Cite this

Ritters, K., Davis, H., Mawson, J., & Tricker, M. (2009). It's a culture thing - the challenge of change - customer service in local government. Colchester: Institute of Customer Service.