It's a culture thing - the challenge of change - customer service in local government

K. Ritters, Howard Davis, J. Mawson, M. Tricker

Research output: Book/ReportOther report

Original languageEnglish
Place of PublicationColchester
PublisherInstitute of Customer Service
Publication statusPublished - 2009

Bibliographical note

The full text is available free from the link given. The published version can be found at:


  • local government
  • customer service

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