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Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

  • Omar Masood
  • , Bora Aktan
  • , Qazi Awais Amin
    • University of East London

    Research output: Contribution to journalArticlepeer-review

    Abstract

    The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank|s facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank|s services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.
    Original languageEnglish
    Pages (from-to)261-285
    Number of pages25
    JournalInternational Journal of Monetary Economics and Finance.
    Volume2
    Issue number3/4
    DOIs
    Publication statusPublished - 2 Nov 2009

    Keywords

    • Islamic banking
    • customer requirements
    • customer satisfaction
    • Islamic finance
    • customer preferences
    • Murabaha
    • Musharaka
    • Mudaraba

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