Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Omar Masood, Bora Aktan, Qazi Awais Amin

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank|s facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank|s services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.
Original languageEnglish
Pages (from-to)261-285
Number of pages25
JournalInternational Journal of Monetary Economics and Finance.
Volume2
Issue number3/4
DOIs
Publication statusPublished - 2 Nov 2009

Keywords

  • Islamic banking
  • customer requirements
  • customer satisfaction
  • Islamic finance
  • customer preferences
  • Murabaha
  • Musharaka
  • Mudaraba

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