Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Omar  Masood; Bora  Aktan; Qazi Awais Amin

doi:10.1504/IJMEF.2009.029063

Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Omar Masood, Bora Aktan, Qazi Awais Amin

University of East London

Research output: Contribution to journal › Article › peer-review

14 Citations (Scopus)

Abstract

The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank|s facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank|s services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.

Original language	English
Pages (from-to)	261-285
Number of pages	25
Journal	International Journal of Monetary Economics and Finance.
Volume	2
Issue number	3/4
DOIs	https://doi.org/10.1504/IJMEF.2009.029063
Publication status	Published - 2 Nov 2009

Keywords

Islamic banking
customer requirements
customer satisfaction
Islamic finance
customer preferences
Murabaha
Musharaka
Mudaraba

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10.1504/IJMEF.2009.029063

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KW - customer satisfaction

KW - Islamic finance

KW - customer preferences

KW - Murabaha

KW - Musharaka

KW - Mudaraba

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Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Abstract

Keywords

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