Investigating Identity Fraud Management Practices in E-tail sector: A Systematic Review

Zahoor Soomro, Javed Ahmed, Mahmood Shah, Khalil Khoumbati

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)
240 Downloads (Pure)


Purpose: Identity fraud is a growing issue for online retail organisations. The literature on this issue is scattered, and none of the studies presents a holistic view of identity fraud management practices in the online retail context. Therefore, the purpose of this paper is to investigate the identity fraud management practices and present a comprehensive set of practices for e-tail sector. Design/methodology/approach: A systematic literature review approach was adopted, and the articles were selected through pre-set inclusion criteria. The authors synthesised existing literature to investigate identity fraud management in e-tail sector. Findings: The research finds that literature on practices for identity fraud management is scattered. The findings also reveal that firms assume identity fraud issues as a technological challenge, which is one of the major reasons for a gap in effective management of identity frauds. This research suggests e-tailers to deal this issue as a management challenge and counter strategies should be developed in technological, human and organisational aspects. Research limitations/implications: This study is limited to the published sources of data. Studies, based on empirical data, will be helpful to support the argument of this study; additionally, future studies are recommended to include a wide number of databases. Practical implications: This research will help e-tail organisations to understand the whole of identity fraud management and help them develop and implement a comprehensive set of practices at each stage, for effective management identity frauds. Originality/value: This research makes unique contributions by synthesising existing literature at each stage of fraud management and encompasses social, organisational and technological aspects. It will also help academicians understanding a holistic view of available research and opens new lines for future research.

Original languageEnglish
Pages (from-to)301-324
Number of pages24
JournalJournal of Enterprise Information Management
Issue number2
Early online dateJan 2019
Publication statusPublished - 30 Apr 2019

Bibliographical note

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


  • E-tailer
  • Fraud management
  • Identity fraud
  • Identity theft
  • Literature review
  • Managerial practices

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Information Systems
  • Library and Information Sciences
  • Management of Technology and Innovation


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