ERP systems are complex systems that face a high probability of failure. Implementing such systems need careful planning and guarding against factors for failure. Extent literature has substantially investigated the critical success factors while the process of ERP implementation remains less explored. This research aims to investigate ERP life cycle processes using multiple case studies in Jordanian higher education institutions, where ERP implementation becomes increasingly important in the context of the digitalisation era. Results indicate that ERP implementation life cycle consists of three phases and eight stages. In addition to six stages identified in previous research, this study suggests two more major stages, namely testing and Go-Live, should be introduced to the life cycle. Our findings provide practical implications for successful ERP implementation.
|Journal||Enterprise Information Systems|
|Publication status||Submitted - 19 Nov 2019|
- Enterprise Resource Planning (ERP); Higher Education Institution (HEI); Jordan; Implementation lifecycle; NVIVO