Integration, optimization and usability of enterprise applications

Rahat Iqbal; Nazaraf Shah; Faiyaz Doctor; Anne James; Tomasz Cichowicz

doi:10.1109/CSCWD.2012.6221854

Integration, optimization and usability of enterprise applications

Rahat Iqbal, Nazaraf Shah, Faiyaz Doctor, Anne James, Tomasz Cichowicz

Coventry University

Machine Vision Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

1 Citation (Scopus)

Abstract

Many enterprises rely on a wide variety of collaborative applications in order to support their everyday activities and to share resources. The collaborative applications are typically designed from scratch if the existing applications do not meet the enterprise's evolving needs. This incurs significant costs, and inconvenience. In this paper we present a case study of six applications (Sage 200, Gold-Vision CRM system, E-Commerce System, Gold-Vision Connect System, Realex Transaction and Spindle Document Automation Tool) within an enterprise. These applications are working in isolation. Therefore, sharing of information and data among these applications is carried out manually which imposes additional burden on their users and causes performance degradation. In this paper, we address this problem by integration and optimization of these applications. We also address the usability problems of these applications. We present comparative evaluation results that show significant improvement in ease and performance of user tasks using integrated applications.

Original language	English
Title of host publication	Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012
Editors	Liang Gao, Weiming Shen, Jean-Paul Barthès, Junzhou Luo, Jianming Yong, Wenfeng Li, Weidong Li
Publisher	IEEE
Pages	431-437
Number of pages	7
ISBN (Print)	9781467312127
DOIs	https://doi.org/10.1109/CSCWD.2012.6221854
Publication status	Published - 2012
Event	2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design - Wuhan, China Duration: 23 May 2012 → 25 May 2012

Conference

Conference	2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design
Abbreviated title	CSCWD 2012
Country/Territory	China
City	Wuhan
Period	23/05/12 → 25/05/12

Keywords

case studies and experience
process tracing
user-centric aspects of process management and use

ASJC Scopus subject areas

Software

Access to Document

10.1109/CSCWD.2012.6221854

Cite this

Iqbal, R., Shah, N., Doctor, F., James, A., & Cichowicz, T. (2012). Integration, optimization and usability of enterprise applications. In L. Gao, W. Shen, J.-P. Barthès, J. Luo, J. Yong, W. Li, & W. Li (Eds.), Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012 (pp. 431-437). Article 6221854 IEEE. https://doi.org/10.1109/CSCWD.2012.6221854

Integration, optimization and usability of enterprise applications. / Iqbal, Rahat; Shah, Nazaraf; Doctor, Faiyaz et al.
Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012. ed. / Liang Gao; Weiming Shen; Jean-Paul Barthès; Junzhou Luo; Jianming Yong; Wenfeng Li; Weidong Li. IEEE, 2012. p. 431-437 6221854.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Iqbal, R, Shah, N, Doctor, F, James, A & Cichowicz, T 2012, Integration, optimization and usability of enterprise applications. in L Gao, W Shen, J-P Barthès, J Luo, J Yong, W Li & W Li (eds), Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012., 6221854, IEEE, pp. 431-437, 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design , Wuhan, China, 23/05/12. https://doi.org/10.1109/CSCWD.2012.6221854

Iqbal, Rahat ; Shah, Nazaraf ; Doctor, Faiyaz et al. / Integration, optimization and usability of enterprise applications. Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012. editor / Liang Gao ; Weiming Shen ; Jean-Paul Barthès ; Junzhou Luo ; Jianming Yong ; Wenfeng Li ; Weidong Li. IEEE, 2012. pp. 431-437

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AB - Many enterprises rely on a wide variety of collaborative applications in order to support their everyday activities and to share resources. The collaborative applications are typically designed from scratch if the existing applications do not meet the enterprise's evolving needs. This incurs significant costs, and inconvenience. In this paper we present a case study of six applications (Sage 200, Gold-Vision CRM system, E-Commerce System, Gold-Vision Connect System, Realex Transaction and Spindle Document Automation Tool) within an enterprise. These applications are working in isolation. Therefore, sharing of information and data among these applications is carried out manually which imposes additional burden on their users and causes performance degradation. In this paper, we address this problem by integration and optimization of these applications. We also address the usability problems of these applications. We present comparative evaluation results that show significant improvement in ease and performance of user tasks using integrated applications.

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KW - user-centric aspects of process management and use

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ER -

Integration, optimization and usability of enterprise applications

Abstract

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Keywords

ASJC Scopus subject areas

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