Integration, optimization and usability of enterprise applications

Rahat Iqbal, Nazaraf Shah, Faiyaz Doctor, Anne James, Tomasz Cichowicz

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

1 Citation (Scopus)

Abstract

Many enterprises rely on a wide variety of collaborative applications in order to support their everyday activities and to share resources. The collaborative applications are typically designed from scratch if the existing applications do not meet the enterprise's evolving needs. This incurs significant costs, and inconvenience. In this paper we present a case study of six applications (Sage 200, Gold-Vision CRM system, E-Commerce System, Gold-Vision Connect System, Realex Transaction and Spindle Document Automation Tool) within an enterprise. These applications are working in isolation. Therefore, sharing of information and data among these applications is carried out manually which imposes additional burden on their users and causes performance degradation. In this paper, we address this problem by integration and optimization of these applications. We also address the usability problems of these applications. We present comparative evaluation results that show significant improvement in ease and performance of user tasks using integrated applications.

Original languageEnglish
Title of host publicationProceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012
EditorsLiang Gao, Weiming Shen, Jean-Paul Barthès, Junzhou Luo, Jianming Yong, Wenfeng Li, Weidong Li
PublisherIEEE
Pages431-437
Number of pages7
ISBN (Print)9781467312127
DOIs
Publication statusPublished - 2012
Event2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design - Wuhan, China
Duration: 23 May 201225 May 2012

Conference

Conference2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design
Abbreviated titleCSCWD 2012
CountryChina
CityWuhan
Period23/05/1225/05/12

Keywords

  • case studies and experience
  • process tracing
  • user-centric aspects of process management and use

ASJC Scopus subject areas

  • Software

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  • Cite this

    Iqbal, R., Shah, N., Doctor, F., James, A., & Cichowicz, T. (2012). Integration, optimization and usability of enterprise applications. In L. Gao, W. Shen, J-P. Barthès, J. Luo, J. Yong, W. Li, & W. Li (Eds.), Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012 (pp. 431-437). [6221854] IEEE. https://doi.org/10.1109/CSCWD.2012.6221854