Improving the accessibility of the GB rail network

Richard Tomlins, Giulia Scolari, Joe Hitchcock

Research output: Book/ReportCommissioned report

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In Autumn 2017 Mott MacDonald was commissioned by the Rail Safety and Standards Board (RSSB) to develop guidance on improving accessibility across the rail sector in Great Britain (GB).

The research aimed to provide insights into the needs of a wide range of disabled customers, and to identify suitable metrics to measure levels of accessibility. The overall objective was to raise the accessibility of the rail network by providing a performance model with accompanying guidance that can be used by the industry, and particularly by train and station operators. This performance standard, referred to as ‘Accessibility Maturity Assessment Tool for Rail’, took the form of a maturity matrix and is also referred to as ‘the framework’. The framework was developed to help operators demonstrate improvement through measurement and make Britain’s rail network accessible to everyone.
Original languageEnglish
Place of PublicationLondon
PublisherRail Safety and Standards Board
Commissioning bodyRail Safety and Standards Board Ltd
Number of pages40
Publication statusPublished - Jan 2019

Bibliographical note

Richard Tomlins was part of the "Mott Macdonald" author credit.


  • Accessibility
  • disability
  • social model of disability
  • rail transport
  • transfromation
  • cognitive disability


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