Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Atanu Chaudhuri; Manjot Singh Bhatia; Yasanur Kayikci; Kiran J. Fernandes; Samuel Fosso-Wamba

doi:10.1007/s10479-021-04307-6

Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Atanu Chaudhuri, Manjot Singh Bhatia, Yasanur Kayikci, Kiran J. Fernandes, Samuel Fosso-Wamba

School of Strategy and Leadership

Research output: Contribution to journal › Article › peer-review

41 Citations (Scopus)

224 Downloads (Pure)

Abstract

The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

Original language	English
Pages (from-to)	401-433
Number of pages	33
Journal	Annals of Operations Research
Volume	327
Issue number	1
Early online date	26 Oct 2021
DOIs	https://doi.org/10.1007/s10479-021-04307-6
Publication status	Published - Aug 2023

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/s10479-021-04307-6

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

Agency theory
Blockchain
Outcome and behavioural mechanisms
Risk management
Social sustainability

ASJC Scopus subject areas

Decision Sciences(all)
Management Science and Operations Research

Access to Document

10.1007/s10479-021-04307-6

Post-PrintAccepted author manuscript, 455 KB

Cite this

@article{c81a315f1ed0498bba31620d1f099def,

title = "Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms",

abstract = "The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.",

keywords = "Agency theory, Blockchain, Outcome and behavioural mechanisms, Risk management, Social sustainability",

author = "Atanu Chaudhuri and Bhatia, {Manjot Singh} and Yasanur Kayikci and Fernandes, {Kiran J.} and Samuel Fosso-Wamba",

note = "The final publication is available at Springer via http://dx.doi.org/10.1007/s10479-021-04307-6 Copyright {\textcopyright} and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders. ",

year = "2023",

month = aug,

doi = "10.1007/s10479-021-04307-6",

language = "English",

volume = "327",

pages = "401--433",

journal = "Annals of Operations Research",

issn = "0254-5330",

publisher = "Springer Verlag",

number = "1",

}

TY - JOUR

T1 - Improving social sustainability and reducing supply chain risks through blockchain implementation

T2 - role of outcome and behavioural mechanisms

AU - Chaudhuri, Atanu

AU - Bhatia, Manjot Singh

AU - Kayikci, Yasanur

AU - Fernandes, Kiran J.

AU - Fosso-Wamba, Samuel

N1 - The final publication is available at Springer via http://dx.doi.org/10.1007/s10479-021-04307-6 Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

PY - 2023/8

Y1 - 2023/8

N2 - The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

AB - The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

KW - Agency theory

KW - Blockchain

KW - Outcome and behavioural mechanisms

KW - Risk management

KW - Social sustainability

UR - http://www.scopus.com/inward/record.url?scp=85118196999&partnerID=8YFLogxK

U2 - 10.1007/s10479-021-04307-6

DO - 10.1007/s10479-021-04307-6

M3 - Article

SN - 0254-5330

VL - 327

SP - 401

EP - 433

JO - Annals of Operations Research

JF - Annals of Operations Research

IS - 1

ER -

Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this