Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector

Aurora Martinez-Martinez, Juan Gabriel Cegarra-Navarro, Alexeis Garcia-Perez

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
Original languageEnglish
Title of host publicationSustainability in Innovation and Entrepreneurship
Subtitle of host publicationPolicies and Practices for a World with Finite Resources
EditorsLeal-Millan Antonio, Marta Peris-Ortiz, Antonio L. Leal-Rodriguez
PublisherSpringer Nature
Pages87-101
Number of pages15
ISBN (Electronic)978-3-319-57318-2
ISBN (Print)978-3-319-57317-5
DOIs
Publication statusPublished - 2018

Publication series

NameInnovation, Technology, and Knowledge Management
PublisherSpringer

Fingerprint

Environmental management system
Hospitality
Management practices
Knowledge management practice
Enablers
Repeated measures
Internalization
Factor analysis
SECI model
Socialization
Certification
Analysis of variance
Externalization
Knowledge management
Environmental knowledge
Empirical study
Organizational structure

Keywords

  • Innovation
  • Technology

Cite this

Martinez-Martinez, A., Cegarra-Navarro, J. G., & Garcia-Perez, A. (2018). Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. In L-M. Antonio, M. Peris-Ortiz, & A. L. Leal-Rodriguez (Eds.), Sustainability in Innovation and Entrepreneurship: Policies and Practices for a World with Finite Resources (pp. 87-101). (Innovation, Technology, and Knowledge Management). Springer Nature. https://doi.org/10.1007/978-3-319-57318-2_6

Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. / Martinez-Martinez, Aurora; Cegarra-Navarro, Juan Gabriel; Garcia-Perez, Alexeis.

Sustainability in Innovation and Entrepreneurship: Policies and Practices for a World with Finite Resources. ed. / Leal-Millan Antonio; Marta Peris-Ortiz; Antonio L. Leal-Rodriguez. Springer Nature, 2018. p. 87-101 (Innovation, Technology, and Knowledge Management).

Research output: Chapter in Book/Report/Conference proceedingChapter

Martinez-Martinez, A, Cegarra-Navarro, JG & Garcia-Perez, A 2018, Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. in L-M Antonio, M Peris-Ortiz & AL Leal-Rodriguez (eds), Sustainability in Innovation and Entrepreneurship: Policies and Practices for a World with Finite Resources. Innovation, Technology, and Knowledge Management, Springer Nature, pp. 87-101. https://doi.org/10.1007/978-3-319-57318-2_6
Martinez-Martinez A, Cegarra-Navarro JG, Garcia-Perez A. Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. In Antonio L-M, Peris-Ortiz M, Leal-Rodriguez AL, editors, Sustainability in Innovation and Entrepreneurship: Policies and Practices for a World with Finite Resources. Springer Nature. 2018. p. 87-101. (Innovation, Technology, and Knowledge Management). https://doi.org/10.1007/978-3-319-57318-2_6
Martinez-Martinez, Aurora ; Cegarra-Navarro, Juan Gabriel ; Garcia-Perez, Alexeis. / Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. Sustainability in Innovation and Entrepreneurship: Policies and Practices for a World with Finite Resources. editor / Leal-Millan Antonio ; Marta Peris-Ortiz ; Antonio L. Leal-Rodriguez. Springer Nature, 2018. pp. 87-101 (Innovation, Technology, and Knowledge Management).
@inbook{20f37ab50c7f4c93b8af571c89e52ced,
title = "Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector",
abstract = "As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.",
keywords = "Innovation, Technology",
author = "Aurora Martinez-Martinez and Cegarra-Navarro, {Juan Gabriel} and Alexeis Garcia-Perez",
year = "2018",
doi = "10.1007/978-3-319-57318-2_6",
language = "English",
isbn = "978-3-319-57317-5",
series = "Innovation, Technology, and Knowledge Management",
publisher = "Springer Nature",
pages = "87--101",
editor = "Antonio, {Leal-Millan } and Marta Peris-Ortiz and Leal-Rodriguez, {Antonio L.}",
booktitle = "Sustainability in Innovation and Entrepreneurship",

}

TY - CHAP

T1 - Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector

AU - Martinez-Martinez, Aurora

AU - Cegarra-Navarro, Juan Gabriel

AU - Garcia-Perez, Alexeis

PY - 2018

Y1 - 2018

N2 - As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.

AB - As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.

KW - Innovation

KW - Technology

UR - http://www.springer.com/gp/book/9783319573175

U2 - 10.1007/978-3-319-57318-2_6

DO - 10.1007/978-3-319-57318-2_6

M3 - Chapter

SN - 978-3-319-57317-5

T3 - Innovation, Technology, and Knowledge Management

SP - 87

EP - 101

BT - Sustainability in Innovation and Entrepreneurship

A2 - Antonio, Leal-Millan

A2 - Peris-Ortiz, Marta

A2 - Leal-Rodriguez, Antonio L.

PB - Springer Nature

ER -