Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector

Aurora Martinez-Martinez, Juan Gabriel Cegarra-Navarro, Alexeis Garcia-Perez

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    5 Citations (Scopus)


    As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
    Original languageEnglish
    Title of host publicationSustainability in Innovation and Entrepreneurship
    Subtitle of host publicationPolicies and Practices for a World with Finite Resources
    EditorsLeal-Millan Antonio, Marta Peris-Ortiz, Antonio L. Leal-Rodriguez
    PublisherSpringer Nature
    Number of pages15
    ISBN (Electronic)978-3-319-57318-2
    ISBN (Print)978-3-319-57317-5
    Publication statusPublished - 2018

    Publication series

    NameInnovation, Technology and Knowledge Management
    ISSN (Print)2197-5698
    ISSN (Electronic)2197-5701

    Bibliographical note

    Publisher Copyright:
    © 2018, Springer International Publishing AG.


    • Innovation
    • Technology

    ASJC Scopus subject areas

    • Management of Technology and Innovation


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