Implementation of total quality management in the Libyan construction industry

Research output: Contribution to journalArticle

3 Citations (Scopus)
82 Downloads (Pure)

Abstract

Delivering quality projects is a real challenge for the construction sector in Libya. However, there is little information for developing quality improvement initiatives in construction companies. The aim is to present the main factors influencing the implementation of quality management systems in Libyan construction industry (LCI) through a review of relevant literature, and identify the most important factors based on a survey of managers working in construction companies in Tripoli. Of 200 hundred questionnaires distributed, 130 were fully completed giving a response rate of 65%. Among these respondents, 63% were government-related organisations, and the rest were from private sector. The data were subjected to principal component analysis (PCA), which helps interpretation of data. The analysis identified five reliable and valid quality management constructs namely top management commitment, communication, teamwork, employee empowerment and involvement, and work environment and culture. These will help to focus areas for improving quality in construction projects.
Original languageEnglish
Pages (from-to)382-403
JournalInternational Journal of Project Organisation and Management
Volume2
Issue number4
DOIs
Publication statusPublished - 2010

Fingerprint

Total quality management
Construction companies
Construction industry
Employee empowerment
Government
Top management
Work environment
Construction sector
Response rate
Communication
Quality management
Quality improvement
Questionnaire
Construction project
Team work
Management commitment
Quality management system
Managers
Principal component analysis
Factors

Keywords

  • total quality management
  • TQM
  • critical success factors
  • Libya
  • construction industry
  • factor analysis
  • quality improvement
  • principal component analysis
  • PCA
  • top management
  • commitment
  • communication
  • teamwork
  • employee empowerment
  • employee involvement
  • work environments
  • organisational culture
  • Tripoli
  • government-related organisations
  • private sector
  • project organisation
  • project management

Cite this

@article{237e9553e9694fe8a839f753c2a4aac3,
title = "Implementation of total quality management in the Libyan construction industry",
abstract = "Delivering quality projects is a real challenge for the construction sector in Libya. However, there is little information for developing quality improvement initiatives in construction companies. The aim is to present the main factors influencing the implementation of quality management systems in Libyan construction industry (LCI) through a review of relevant literature, and identify the most important factors based on a survey of managers working in construction companies in Tripoli. Of 200 hundred questionnaires distributed, 130 were fully completed giving a response rate of 65{\%}. Among these respondents, 63{\%} were government-related organisations, and the rest were from private sector. The data were subjected to principal component analysis (PCA), which helps interpretation of data. The analysis identified five reliable and valid quality management constructs namely top management commitment, communication, teamwork, employee empowerment and involvement, and work environment and culture. These will help to focus areas for improving quality in construction projects.",
keywords = "total quality management, TQM, critical success factors, Libya, construction industry, factor analysis, quality improvement, principal component analysis, PCA, top management, commitment, communication, teamwork, employee empowerment, employee involvement, work environments, organisational culture, Tripoli, government-related organisations, private sector, project organisation, project management",
author = "Abdussalam Shibani and Eshmaiel Ganjian and R. Soetanto",
year = "2010",
doi = "10.1504/IJPOM.2010.035874",
language = "English",
volume = "2",
pages = "382--403",
journal = "International Journal of Project Organisation and Management",
issn = "1740-2891",
publisher = "Inderscience",
number = "4",

}

TY - JOUR

T1 - Implementation of total quality management in the Libyan construction industry

AU - Shibani, Abdussalam

AU - Ganjian, Eshmaiel

AU - Soetanto, R.

PY - 2010

Y1 - 2010

N2 - Delivering quality projects is a real challenge for the construction sector in Libya. However, there is little information for developing quality improvement initiatives in construction companies. The aim is to present the main factors influencing the implementation of quality management systems in Libyan construction industry (LCI) through a review of relevant literature, and identify the most important factors based on a survey of managers working in construction companies in Tripoli. Of 200 hundred questionnaires distributed, 130 were fully completed giving a response rate of 65%. Among these respondents, 63% were government-related organisations, and the rest were from private sector. The data were subjected to principal component analysis (PCA), which helps interpretation of data. The analysis identified five reliable and valid quality management constructs namely top management commitment, communication, teamwork, employee empowerment and involvement, and work environment and culture. These will help to focus areas for improving quality in construction projects.

AB - Delivering quality projects is a real challenge for the construction sector in Libya. However, there is little information for developing quality improvement initiatives in construction companies. The aim is to present the main factors influencing the implementation of quality management systems in Libyan construction industry (LCI) through a review of relevant literature, and identify the most important factors based on a survey of managers working in construction companies in Tripoli. Of 200 hundred questionnaires distributed, 130 were fully completed giving a response rate of 65%. Among these respondents, 63% were government-related organisations, and the rest were from private sector. The data were subjected to principal component analysis (PCA), which helps interpretation of data. The analysis identified five reliable and valid quality management constructs namely top management commitment, communication, teamwork, employee empowerment and involvement, and work environment and culture. These will help to focus areas for improving quality in construction projects.

KW - total quality management

KW - TQM

KW - critical success factors

KW - Libya

KW - construction industry

KW - factor analysis

KW - quality improvement

KW - principal component analysis

KW - PCA

KW - top management

KW - commitment

KW - communication

KW - teamwork

KW - employee empowerment

KW - employee involvement

KW - work environments

KW - organisational culture

KW - Tripoli

KW - government-related organisations

KW - private sector

KW - project organisation

KW - project management

U2 - 10.1504/IJPOM.2010.035874

DO - 10.1504/IJPOM.2010.035874

M3 - Article

VL - 2

SP - 382

EP - 403

JO - International Journal of Project Organisation and Management

JF - International Journal of Project Organisation and Management

SN - 1740-2891

IS - 4

ER -