Impact of sustainability practices on hospitality consumers’ behaviors and attitudes: The case of LUX* resorts & hotels

Vishnee Sowamber, Haywantee Ramkissoon, Felix Mavondo

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Abstract

    The growing volume of research on customers’ attitudes towards sustainability practices in the hospitality sector has attracted significant interest from researchers and managers in the past decade. This chapter investigates the relationship between sustainability practices in hotels and its influence on consumers’ attitudes and behaviors, and the brand. Using LUX* Resorts & Hotels as a case study, this chapter provides insights into the growing importance of sustainability practices among resorts and hotels. It shows how consumers play an important role in shifting a business strategy towards a more sustainable course. This chapter will be of value to practitioners in helping them align their strategies with customers’ expectations. It contributes to the pool of studies on sustainability in hotels and resorts, which will assist researchers in furthering research and reflection in this area.
    Original languageEnglish
    Title of host publicationThe Routledge Handbook of Hospitality Marketing
    EditorsDogan Gursoy
    Place of PublicationAbingdon
    PublisherRoutledge
    Chapter32
    Pages384-396
    Number of pages13
    ISBN (Electronic)9781315445526
    ISBN (Print)9781138214668
    DOIs
    Publication statusPublished - 2 Oct 2017

    Keywords

    • Sustainability

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