Identifying Key Institutional Factors Influencing Public Service Transformation: A Systematic Literature Review

Iniobong Enang, Darinka Asenova, Alex deRuyter

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review

Abstract

Protracted budget cuts and rising demand for public services present a complex set of challenges to public service provision with many requiring urgent attention. In 2013, the Scottish Parliament 2013 embarked on a 16 month investigation into public service transformation PST. They discovered that the process seemed uncoordinated and ineffective and thereby unable to deliver the required changes. Therefore, there is need to identify key factors that could impede or facilitate the process of PST in Scotland. This is necessary because between 2010 and 2015, there has been scant academic literature specifically addressing this area. In order to reduce bias, increase internal validity and ensure methodical rigour, this paper aims to identify these factors based on a systematic literature review and in the process add to theoretical development and best practice in Scotlands public sector.
Original languageEnglish
Title of host publicationBritish Academy of Management BAM Conference 2016
Subtitle of host publicationThriving in Turbulent Times: 6-8 Sep 2016, Newcastle, U.K.
PublisherBritish Academy of Management
Number of pages49
ISBN (Electronic)9780954960896
Publication statusPublished - 2016
Externally publishedYes

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