This article continues the conversation on public service innovation and transformation in the International Review of Administrative Sciences. Political, socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingly ineffective. However, public service transformation introduces risks. This article finds a paucity of academic research into those risks, highlighting need for their management. The key conclusion is that risk management, leadership and public participation can facilitate or hinder public service transformation.
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FunderGlasgow Caledonian University
- public participation
- public service transformation,
ASJC Scopus subject areas
- Sociology and Political Science
- Public Administration