Identifying influencing factors of sustainable public service transformation: a systematic literature review

Iniobong Enang, Darinka Asenova, Stephen Bailey

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This article continues the conversation on public service innovation and transformation in the International Review of Administrative Sciences. Political, socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingly ineffective. However, public service transformation introduces risks. This article finds a paucity of academic research into those risks, highlighting need for their management. The key conclusion is that risk management, leadership and public participation can facilitate or hinder public service transformation.
Original languageEnglish
Pages (from-to)(In-press)
Journal International Review of Administrative Sciences
Publication statusPublished - 31 Mar 2020
Externally publishedYes

Bibliographical note

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Glasgow Caledonian University


  • leadership
  • public participation
  • public service transformation,
  • risk

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration

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