"I am Still Learning": Modeling LMS Critical Success Factors for Promoting Students' Experience and Satisfaction in a Blended Learning Environment

Samar Ghazal, Hosam Al-Samarraie, Hanan Aldowah

Research output: Contribution to journalArticle

11 Citations (Scopus)
26 Downloads (Pure)

Abstract

Blended learning has been growing in demand and popularity and has become a common phenomenon in modern higher education systems, especially with the implementation of learning management system (LMS). This paper examined the effects of critical success factors on students' experience and satisfaction with the LMS in a blended learning setting. Certain characteristics of students, instructors, system, classmates, course design, and organization were identified from the literature as the main indicators of the LMS success. A total of 174 university students (94 males and 80 females) responded to an online questionnaire. A partial least square (PLS) approach was used for data analysis. The result showed that certain factors were found to influence students' perceived ease of use and usefulness of LMS and consequently their satisfaction. Findings from this paper provide the necessary insights as to how universities can enhance students' experiences and satisfaction of LMS in order to support the blended learning approach.

Original languageEnglish
Article number8523678
Pages (from-to)77179-77201
Number of pages23
JournalIEEE Access
Volume6
DOIs
Publication statusPublished - 5 Nov 2018
Externally publishedYes

Bibliographical note

Open Access journal. Article published under a CC BY 4.0 licence.

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

  • Blended learning
  • classroom
  • higher education
  • LMS
  • satisfaction

ASJC Scopus subject areas

  • Computer Science(all)
  • Materials Science(all)
  • Engineering(all)

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