How System Failures and Ransomwares Affect Drivers’ Trust and Attitudes in an Automated Car? A Simulator Study

William Payre, Jaume Perello March, Giedre Sabaliauskaite, Hesamaldin Jadidbonab, Siraj Shaikh, Hoang Nga Nguyen, Stewart Birrell

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review

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Abstract

As cars are becoming more automated and connected, their vulnerability to cyberattack is also increasing. This research aims to understand how drivers react to a cyber-attack affecting personal data in a connected and automated car. Thirty-seven participants participated in a driving simulator study where a ransomware popped-up on the centre console while driving in automated mode. An inductive content analysis was conducted to examine drivers’ responses to open-ended questions. The analysis showed that participants identified a range of themes including 1) their interpretation of the ransomware displayed on the in-vehicle screen, 2) the expected effects of this message on the vehicle and its components (automated driving system and in-vehicle display) and 3) the attitudes and feelings drivers experienced. Drivers were primarily concerned about the detrimental effects of the ransomware on the automated driving system and road safety, but were less concerned with respect to personal data encryption. When not ignored, the cyberattack negatively affected trust in the automated system and drivers’ emotions
Original languageEnglish
Title of host publicationHuman interaction & Emerging Technologies (IHIET)
Subtitle of host publicationArtificial Intelligence & Future Applications
EditorsTareq Ahram, Redha Taiar
PublisherAHFE Conference
Pages453–460
Number of pages8
Volume68
ISBN (Print)9781958651445
DOIs
Publication statusPublished - 2022
Event8th International Conference on Human Interaction and Emerging Technologies - Nice, France
Duration: 22 Aug 202224 Aug 2022
https://www.ihiet-cms.org/

Conference

Conference8th International Conference on Human Interaction and Emerging Technologies
Abbreviated titleIHIET 2022
Country/TerritoryFrance
CityNice
Period22/08/2224/08/22
Internet address

Bibliographical note

© 2022. Published by AHFE Open Access. All rights reserved.
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/),
which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited..

Keywords

  • Trust
  • Automation
  • Driving
  • Behaviour
  • Cyber Security
  • Attitudes
  • Acceptance
  • Failure
  • Display
  • HMI

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