How do controls impact employee trust in the employer?

A. Weibel, D.N. Den Hartog, N. Gillespie, Rosalind Searle, F. Six, Denise Skinner

Research output: Contribution to journalArticle

26 Citations (Scopus)

Abstract

Do organizational controls facilitate or hinder employees' trust in their organization? We addressed this question through a mixed-methods design using three studies. Based on a literature review and an open-response survey study (Study 1), we developed a theoretical model proposing that organizational control is positively related to employees' trust in their organization, and that this relationship is mediated by procedural fairness and organizational prestige. This mediated model was tested and supported in a quantitative survey of 582 European managers and professional employees from a range of organizations (Study 2). A complementary, qualitative interview-based study (Study 3) confirmed that well-implemented controls facilitate trust in the organization; however, poorly implemented control systems that are inconsistent, overly rigid, or incentivize untrustworthy behavior can undermine trust in the organization.
Original languageEnglish
JournalHuman Resource Management
Volume(in press)
DOIs
Publication statusPublished - 2015

Fingerprint

Personnel
Theoretical Models
Interviews
Managers
Employees
Employers
Control systems
Organizational control
Surveys and Questionnaires
Mixed methods
Organization studies
Literature review
Procedural fairness
Prestige

Bibliographical note

The full text of this item is not available from the repository. Article in press, full citation details will be updated once available.

Keywords

  • Control
  • Organizational prestige
  • Procedural fairness
  • Trust

Cite this

Weibel, A., Den Hartog, D. N., Gillespie, N., Searle, R., Six, F., & Skinner, D. (2015). How do controls impact employee trust in the employer? Human Resource Management, (in press). https://doi.org/10.1002/hrm.21733

How do controls impact employee trust in the employer? / Weibel, A.; Den Hartog, D.N.; Gillespie, N.; Searle, Rosalind; Six, F.; Skinner, Denise.

In: Human Resource Management, Vol. (in press), 2015.

Research output: Contribution to journalArticle

Weibel, A, Den Hartog, DN, Gillespie, N, Searle, R, Six, F & Skinner, D 2015, 'How do controls impact employee trust in the employer?' Human Resource Management, vol. (in press). https://doi.org/10.1002/hrm.21733
Weibel A, Den Hartog DN, Gillespie N, Searle R, Six F, Skinner D. How do controls impact employee trust in the employer? Human Resource Management. 2015;(in press). https://doi.org/10.1002/hrm.21733
Weibel, A. ; Den Hartog, D.N. ; Gillespie, N. ; Searle, Rosalind ; Six, F. ; Skinner, Denise. / How do controls impact employee trust in the employer?. In: Human Resource Management. 2015 ; Vol. (in press).
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