How do avatar characteristics affect applicants' interactional justice perceptions in artificial intelligence‐based job interviews?

Qingfei Min, Haoye Sun, Xiaodi Wang, Crystal Zhang

Research output: Contribution to journalArticlepeer-review


Artificial intelligence (AI)-based job interviews are increasingly adopted in organizations' recruitment activities. Despite their standardization and flexibility, concerns about fairness for applicants remain a critical challenge. Taking a perspective on interface design, this research examines the role of avatar characteristics in shaping perceptions of interactional justice in AI-based job interviews. Through a scenario-based study involving 465 participants, the impact of avatar characteristics—specifically, appearance, linguistic style, and feedback informativeness—on applicants' perceptions of interpersonal justice and informational justice was investigated. The findings indicate that avatars characterized by a warm and cheerful appearance, coupled with an affective expression style and informative feedback, significantly enhance perceptions of interpersonal justice and informational justice. These insights offer valuable practical guidance for avatar design in AI-based job interview systems.

Original languageEnglish
Pages (from-to)(In-Press)
Number of pages9
JournalInternational Journal of Selection and Assessment
Early online date12 Apr 2024
Publication statusE-pub ahead of print - 12 Apr 2024

Bibliographical note

Publisher Copyright:
© 2024 John Wiley & Sons Ltd.


We extend our sincere gratitude to our reviewers for their constructive suggestions. We particularly want to offer a heartfelt thank you to our exceptional editor for the invaluable guidance and support he provided throughout the entire process! Furthermore, Haoye Sun wants to express her appreciation to her friend Dr. Wei Liu from East China Normal University, for his insightful advice on journal selection and for his support and encouragement during the revisions of our paper. This study is funded by the National Natural Science Foundation of China (72272022).


  • AI-based job interview
  • avatar
  • informational justice
  • interactional justice
  • interface design
  • interpersonal justice

ASJC Scopus subject areas

  • Psychology(all)
  • Business, Management and Accounting(all)
  • Management of Technology and Innovation
  • Applied Psychology
  • Strategy and Management


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