Global patient experience of paramedic practice

Matt Perry, Kim Usher, Debra Jackson

Research output: Contribution to journalLiterature review

Abstract

Background:
Paramedics occupy an ever-increasing role within healthcare and the development of this role should be informed by the voice of patients. This systematic literature review seeks to explore patient experience during a paramedic intervention.

Methods:
Using a ‘state of the art’ review style, a systematic search was conducted of the literature published between 2006 and 2018. Following PRISMA guidelines, a total of seven articles meeting the inclusion criteria were identified. A definition of experience which incorporates several dimensions was used to frame the search.

Results:
Three themes were identified, with the available literature focusing mainly on satisfaction. Satisfaction is improved through certainty and clarity of the progression through treatment and is high among patients of paramedics.

Conclusion:
Our understanding of patient experience in paramedic interventions is largely limited to an understanding of satisfaction. While this may provide some useful insights, other facets such as the lived experience and physiologic aspects are underrepresented in the current evidence base.
Original languageEnglish
JournalInternational Paramedic Practice
Volume9
Issue number1
DOIs
Publication statusPublished - 2 Mar 2019
Externally publishedYes

Bibliographical note

This document is the Accepted Manuscript version of a Published Work that appeared in final form in International Paramedic Practice, copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see https://www.magonlinelibrary.com/doi/full/10.12968/ippr.2019.9.1.3.

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

  • Paramedic
  • Prehospital care
  • Patient experience
  • Patient satisfaction

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