Bibliographical noteThe full text of this article is not currently available from the repository. Please note Dr Roy was working at IBS business school, Hyderabad at the time of publication.
- communication technologies
- customer services quality
- factor analysis
- linear structure equation modelling
Ganguli, S., & Roy, S. K. (2011). Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty. International Journal of Bank Marketing, 29(2), 168-189. https://doi.org/10.1108/02652321111107648