@article{ecc5f2f3b7444c8194afa21d415089b1,
title = "Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty",
keywords = "banks, communication technologies, customer services quality, factor analysis, linear structure equation modelling",
author = "S. Ganguli and Roy, {Sanjit K.}",
note = "The full text of this article is not currently available from the repository. Please note Dr Roy was working at IBS business school, Hyderabad at the time of publication.",
year = "2011",
doi = "10.1108/02652321111107648",
language = "English",
volume = "29",
pages = "168--189",
journal = "International Journal of Bank Marketing",
issn = "0265-2323",
publisher = "Emerald",
number = "2",
}