From KPIs to operationalising the quality of the passenger experience

Andree Woodcock

doi:10.4324/9781315587295

From KPIs to operationalising the quality of the passenger experience

Centre of Excellence in Product and Automotive Design

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Designing Mobility and Transport Services
Subtitle of host publication	Developing Traveller Experience Tools
Editors	Mike Tovey, Jane Osmond, Andree Woodcock
Publisher	Taylor and Francis
Chapter	12
Pages	177-192
Number of pages	16
Edition	1
ISBN (Electronic)	9781317120469
ISBN (Print)	9781472478467
DOIs	https://doi.org/10.4324/9781315587295
Publication status	Published - 1 Jan 2016
Externally published	Yes

ASJC Scopus subject areas

Economics, Econometrics and Finance(all)
General Business,Management and Accounting
General Social Sciences

Access to Document

10.4324/9781315587295

Cite this

@inbook{10b0d25146654520bce65f61e959b89a,

title = "From KPIs to operationalising the quality of the passenger experience",

author = "Andree Woodcock",

year = "2016",

month = jan,

day = "1",

doi = "10.4324/9781315587295",

language = "English",

isbn = "9781472478467",

pages = "177--192",

editor = "Mike Tovey and Jane Osmond and Andree Woodcock",

booktitle = "Designing Mobility and Transport Services",

publisher = "Taylor and Francis",

address = "United Kingdom",

edition = "1",

}

TY - CHAP

T1 - From KPIs to operationalising the quality of the passenger experience

AU - Woodcock, Andree

PY - 2016/1/1

Y1 - 2016/1/1

UR - https://www.scopus.com/pages/publications/85021884247

U2 - 10.4324/9781315587295

DO - 10.4324/9781315587295

M3 - Chapter

AN - SCOPUS:85021884247

SN - 9781472478467

SP - 177

EP - 192

BT - Designing Mobility and Transport Services

A2 - Tovey, Mike

A2 - Osmond, Jane

A2 - Woodcock, Andree

PB - Taylor and Francis

ER -

From KPIs to operationalising the quality of the passenger experience

ASJC Scopus subject areas

Access to Document

Other files and links

Cite this