From KPIs to operationalising the quality of the passenger experience

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationDesigning Mobility and Transport Services
Subtitle of host publicationDeveloping Traveller Experience Tools
EditorsMike Tovey, Jane Osmond, Andree Woodcock
PublisherTaylor and Francis
Chapter12
Pages177-192
Number of pages16
Edition1
ISBN (Electronic)9781317120469
ISBN (Print)9781472478467
DOIs
Publication statusPublished - 1 Jan 2016
Externally publishedYes

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Social Sciences(all)

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