From KPIs to operationalising the quality of the passenger experience

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationDesigning Mobility and Transport Services
Subtitle of host publicationDeveloping Traveller Experience Tools
EditorsMike Tovey, Jane Osmond, Andree Woodcock
PublisherTaylor and Francis
Chapter12
Pages177-192
Number of pages16
Edition1
ISBN (Electronic)9781317120469
ISBN (Print)9781472478467
DOIs
Publication statusPublished - 1 Jan 2016
Externally publishedYes

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Social Sciences(all)

Cite this

Woodcock, A. (2016). From KPIs to operationalising the quality of the passenger experience. In M. Tovey, J. Osmond, & A. Woodcock (Eds.), Designing Mobility and Transport Services: Developing Traveller Experience Tools (1 ed., pp. 177-192). Taylor and Francis. https://doi.org/10.4324/9781315587295