Fire and rescue operational effectiveness: the effect of alternative crewing patterns

Karen Maher; Nicola  Bateman; Raymond Randall

doi:10.1080/09537287.2019.1701232

Fire and rescue operational effectiveness: the effect of alternative crewing patterns

Karen Maher, Nicola Bateman, Raymond Randall

School of Psychological, Social and Behavioural Sciences

Research output: Contribution to journal › Article › peer-review

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Abstract

Decreasing demand and reduced budgets are driving changes to traditional crewing methods in the UK Fire and Rescue Service. Using an integration of two years' operational data within a novel framework, this paper assesses the impact of alternative crewing on operational effectiveness in one UK FRS. Changes in crewing patterns were implemented without substantial impact on overall operational effectiveness, but there may be a risk to wider operational resilience. The Overall Effectiveness of Fire Operations (OEFO) assessment tool can inform FRS decision making in an authentic way allowing stakeholder confidence in the outcomes, whilst being timely and not too complex or costly to evaluate. The OEFO approach is an important contribution to practice through its ability to assess public services at a time of challenging reform and demonstrates alterations can be made to crewing patterns to better match demand provided there is consideration of the potential wider impact.

Original language	English
Pages (from-to)	1195-1206
Number of pages	12
Journal	Production Planning & Control
Volume	31
Issue number	14
Early online date	13 Dec 2019
DOIs	https://doi.org/10.1080/09537287.2019.1701232
Publication status	Published - 25 Oct 2020

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 13/12/2019, available online: http://www.tandfonline.com/10.1080/09537287.2019.170123]

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

Overall Equipment Effectiveness
public sector performance measures
fire service
emergency services
operational effectiveness

ASJC Scopus subject areas

Industrial and Manufacturing Engineering
Computer Science Applications
Strategy and Management
Management Science and Operations Research

Access to Document

10.1080/09537287.2019.1701232

Post-PrintAccepted author manuscript, 1.11 MB

Link to publication in Scopus

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Cite this

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abstract = "Decreasing demand and reduced budgets are driving changes to traditional crewing methods in the UK Fire and Rescue Service. Using an integration of two years' operational data within a novel framework, this paper assesses the impact of alternative crewing on operational effectiveness in one UK FRS. Changes in crewing patterns were implemented without substantial impact on overall operational effectiveness, but there may be a risk to wider operational resilience. The Overall Effectiveness of Fire Operations (OEFO) assessment tool can inform FRS decision making in an authentic way allowing stakeholder confidence in the outcomes, whilst being timely and not too complex or costly to evaluate. The OEFO approach is an important contribution to practice through its ability to assess public services at a time of challenging reform and demonstrates alterations can be made to crewing patterns to better match demand provided there is consideration of the potential wider impact.",

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