Feedback from incident reporting: information and action to improve patient safety

J. Benn, M. Koutantji, Louise M. Wallace, P. Spurgeon, M. Rejman, A. Healey, C. Vincent

    Research output: Contribution to journalArticle

    168 Citations (Scopus)

    Abstract

    Introduction: Effective feedback from incident reporting systems in healthcare is essential if organisations are to learn from failures in the delivery of care. Despite the wide-scale development and implementation of incident reporting in healthcare, studies in the UK suggest that information concerning system vulnerabilities could be better applied to improve operational safety within organisations. In this article, the findings and implications of research to identify forms of effective feedback from incident reporting are discussed, to promote best practices in this area.
    Original languageEnglish
    Pages (from-to)11-21
    JournalQuality and Safety in Health Care
    Volume18
    Issue number1
    DOIs
    Publication statusPublished - 2009

    Bibliographical note

    This journal has subsequently been renamed BMJ Quality and Safety. The full text of this item is not available from the repository.
    This article has been accepted for publication in Quality and safety in health care. The definitive copyedited, typeset version: Benn, J. , Koutantji, M. , Wallace, L.M. , Spurgeon, P. , Rejman, M. , Healey, A. and Vincent, C. (2009) Feedback from incident reporting: information and action to improve patient safety. Quality and safety in health care, volume 18 (1): 11-21 is available online at: http://dx.doi.org/10.1136/qshc.2007.024166

    Keywords

    • clinical safety
    • incident reporting
    • feedback

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  • Cite this

    Benn, J., Koutantji, M., Wallace, L. M., Spurgeon, P., Rejman, M., Healey, A., & Vincent, C. (2009). Feedback from incident reporting: information and action to improve patient safety. Quality and Safety in Health Care, 18(1), 11-21. https://doi.org/10.1136/qshc.2007.024166