Introduction: Effective feedback from incident reporting systems in healthcare is essential if organisations are to learn from failures in the delivery of care. Despite the wide-scale development and implementation of incident reporting in healthcare, studies in the UK suggest that information concerning system vulnerabilities could be better applied to improve operational safety within organisations. In this article, the findings and implications of research to identify forms of effective feedback from incident reporting are discussed, to promote best practices in this area.
Bibliographical noteThis journal has subsequently been renamed BMJ Quality and Safety. The full text of this item is not available from the repository.
This article has been accepted for publication in Quality and safety in health care. The definitive copyedited, typeset version: Benn, J. , Koutantji, M. , Wallace, L.M. , Spurgeon, P. , Rejman, M. , Healey, A. and Vincent, C. (2009) Feedback from incident reporting: information and action to improve patient safety. Quality and safety in health care, volume 18 (1): 11-21 is available online at: http://dx.doi.org/10.1136/qshc.2007.024166
- clinical safety
- incident reporting