Factors to consider in designing a patient satisfaction survey

Liz Lees; Sumeet Chadha

doi:10.7748/nm2011.11.18.7.24.c8783

Factors to consider in designing a patient satisfaction survey

Liz Lees, Sumeet Chadha

University Hospitals Birmingham NHS Foundation Trust

Research output: Contribution to specialist publication › Article

Abstract

This article discusses how a bespoke questionnaire for patients admitted to an acute medical unit was developed to assess satisfaction levels. A postal survey was sent to 500 people who had been discharged from the unit between January and March 2010. This article looks at the lessons learnt in developing and undertaking the survey and makes recommendations for anyone considering embarking on a similar project. It does not look at the results of the survey.

Original language	English
Pages	24-28
Number of pages	5
Volume	18
No.	7
Specialist publication	Nursing Management
DOIs	https://doi.org/10.7748/nm2011.11.18.7.24.c8783
Publication status	Published - Nov 2011
Externally published	Yes

Keywords

Acute medical units
Measurement
Patient experience
Questionnaire design
Satisfaction
Survey

ASJC Scopus subject areas

Leadership and Management

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10.7748/nm2011.11.18.7.24.c8783

Cite this

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Factors to consider in designing a patient satisfaction survey

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

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