Factors to consider in designing a patient satisfaction survey

Liz Lees, Sumeet Chadha

Research output: Contribution to specialist publicationArticle


This article discusses how a bespoke questionnaire for patients admitted to an acute medical unit was developed to assess satisfaction levels. A postal survey was sent to 500 people who had been discharged from the unit between January and March 2010. This article looks at the lessons learnt in developing and undertaking the survey and makes recommendations for anyone considering embarking on a similar project. It does not look at the results of the survey.

Original languageEnglish
Number of pages5
Specialist publicationNursing Management
Publication statusPublished - Nov 2011
Externally publishedYes


  • Acute medical units
  • Measurement
  • Patient experience
  • Questionnaire design
  • Satisfaction
  • Survey

ASJC Scopus subject areas

  • Leadership and Management


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