Factors influencing customer satisfaction and switching intention: A study of the UK mobile telecom market

Mujahid Mohiuddin Babu, Bidit Lal Dey, Wafi Al-Karaghouli, Stanimir Minov, Angela Ayios, Syed Sardar Muhammad, Ben Binsardi

Research output: Contribution to journalArticle

LanguageEnglish
Pages(In-press)
JournalInformation Systems Management
Volume(In-press)
Publication statusAccepted/In press - 7 Feb 2019

Bibliographical note

Reviewers' comment: Revise and Resubmit

Keywords

  • Mobile Telecom
  • Switching Intention
  • Service quality
  • Brand image
  • Switching cost
  • Perceived value
  • Customer satisfaction

Cite this

Mohiuddin Babu, M., Dey, B. L., Al-Karaghouli, W., Minov, S., Ayios, A., Muhammad, S. S., & Binsardi, B. (Accepted/In press). Factors influencing customer satisfaction and switching intention: A study of the UK mobile telecom market. Information Systems Management, (In-press), (In-press).

Factors influencing customer satisfaction and switching intention: A study of the UK mobile telecom market. / Mohiuddin Babu, Mujahid; Dey, Bidit Lal; Al-Karaghouli, Wafi; Minov, Stanimir ; Ayios, Angela ; Muhammad, Syed Sardar ; Binsardi, Ben .

In: Information Systems Management, Vol. (In-press), 07.02.2019, p. (In-press).

Research output: Contribution to journalArticle

Mohiuddin Babu, M, Dey, BL, Al-Karaghouli, W, Minov, S, Ayios, A, Muhammad, SS & Binsardi, B 2019, 'Factors influencing customer satisfaction and switching intention: A study of the UK mobile telecom market', Information Systems Management, vol. (In-press), pp. (In-press).
Mohiuddin Babu, Mujahid ; Dey, Bidit Lal ; Al-Karaghouli, Wafi ; Minov, Stanimir ; Ayios, Angela ; Muhammad, Syed Sardar ; Binsardi, Ben . / Factors influencing customer satisfaction and switching intention: A study of the UK mobile telecom market. In: Information Systems Management. 2019 ; Vol. (In-press). pp. (In-press).
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