Extending the Decision-Making Capabilities in Remanufacturing Service Contracts by Using Symbiotic Simulation

Evandro Leonardo Silva Teixeira, Benny Tjahjono, Sadek C. Absi Alfaro, Richard Wilding

    Research output: Contribution to journalArticlepeer-review

    12 Citations (Scopus)
    84 Downloads (Pure)


    Remanufacturing is a critical enabler of a resource efficient manufacturing industry that has long been associated with high value products. Over time, the commercial relationship between
    customers and service providers has been made through the fulfilment of rights and obligations under remanufacturing service contracts. Nonetheless, financial analysis to evaluate the contract
    terms and conditions are becoming increasingly difficult to conduct due to complex decision problems inherent in remanufacturing systems. In order to achieve better and safer decision making to shape the business strategies, remanufacturers often employ computer-based simulation tools to assess contractual obligations and customers’ needs. This paper discusses the roles of a symbiotic simulation system (SSS) in supporting decision-making in remanufacturing systems. An industrial case study of power transformer remanufacturing illustrates how SSS can support contract remanufacturers in managing service contracts planning and execution. By
    linking the simulation model to the physical system, it has been demonstrated that the capabilities of the remanufacturers to make critical decisions throughout the entire service
    contract period can be extended.
    Original languageEnglish
    Pages (from-to)26-40
    Number of pages15
    JournalComputers in Industry
    Early online date4 Jul 2019
    Publication statusPublished - Oct 2019

    Bibliographical note

    NOTICE: this is the author’s version of a work that was accepted for publication in Computers in Industry. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Computers in Industry, 111, (2019) DOI: 10.1016/j.compind.2019.06.005

    © 2019, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/


    • Decision-making
    • Remanufacturing
    • Service contract
    • Symbiotic simulation

    ASJC Scopus subject areas

    • Computer Science(all)
    • Engineering(all)


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