Exploring Public Opinions Toward the Use of Generative Artificial Intelligence Chatbot in Higher Education: An Insight from Topic Modelling and Sentiment Analysis

Samer Sarsam, Abd Aziz Alias, Chit Su Mon, Hosam Al-Samarraie, Ahmed Isam Al-Hatem

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review

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Abstract

The Generative Artificial Intelligence chatbots (GAI chatbots) have emerged as promising tools in various domains, including higher education, so this study aims to investigate the role of Bard, a newly developed GAI chatbot, in higher education. English tweets were collected from Twitter's free streaming Application Programming Interface (API). The Latent Dirichlet Allocation (LDA) algorithm was applied to extract latent topics from the tweets. User sentiments were extracted using the NRC Affect Intensity Lexicon and SentiStrength tools. This study explored the benefits, challenges, and future implications of integrating GAI chatbots in higher education. The findings shed light on the potential power of such tools, exemplified by Bard, in enhancing the learning process and providing support to students throughout their educational journey
Original languageEnglish
Title of host publication2023 International Conference on Big Data, Knowledge and Control Systems Engineering (BdKCSE)
Subtitle of host publicationBig Data, Knowledge and Control Systems Engineering
EditorsLyubka Doukovska, Svetozar Ilchev, Edita Djambuova, Valentina Terzieva, Rumen Andreev
PublisherIEEE
Pages1-6
Number of pages6
ISBN (Electronic)9798350313246
ISBN (Print)9798350313253
DOIs
Publication statusE-pub ahead of print - 11 Dec 2023
Event2023 International Conference on Big Data, Knowledge and Control Systems Engineering - Sofia, Bulgaria
Duration: 2 Nov 20233 Nov 2023

Publication series

NameProceedings of the 8th International Conference on Big Data, Knowledge and Control Systems Engineering, BdKCSE 2023

Conference

Conference2023 International Conference on Big Data, Knowledge and Control Systems Engineering
Abbreviated titleBdKCSE
Country/TerritoryBulgaria
CitySofia
Period2/11/233/11/23

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Keywords

  • Generative Artificial Intelligence chatbots
  • Bard
  • higher education
  • topic modelling
  • sentiment analysis

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