Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review

Mohd Harith Syazwan Samsawi; Suriati Khartini Jali; Mohamad Imran Bandan; Syahrul Nizam Junaini; Sylvester Arnab; Lim Phei Chin; Kuryati Kipli; Sarni Suhaila Rahim

doi:10.1007/978-3-032-06982-5_4

Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review

Mohd Harith Syazwan Samsawi
, Suriati Khartini Jali
, Mohamad Imran Bandan
, Syahrul Nizam Junaini
, Sylvester Arnab
, Lim Phei Chin
, Kuryati Kipli
, Sarni Suhaila Rahim

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Abstract

In recent years, Extended Reality (XR) technology has become more and more prevalent in all facets of life. It can be applied to enhance deaf and hard-of-hearing accessibility in tourism environments. The goals of this review are to determine the challenges to accessibility that the hard-of-hearing and deaf community must overcome, the usefulness of such technology to this group, and the degree to which it can improve accessibility for this population when travelling. 16 papers have been assessed based on the keyword search of the Scopus and Web of Science databases. The methodologies, difficulties, and advantages of XR technology in tourism for the hard-of-hearing are assessed in relation to these studies. Lastly, a number of areas where the existing methods could be improved upon are identified, and recommendations are made for additional research.

Original language	English
Title of host publication	Technology, Innovation, Entrepreneurship and Education
Subtitle of host publication	5th EAI International Conference, TIE 2025, Proceedings
Editors	Jeremy Foss, Waqas ur Rahman, David Crawford
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	48-64
Number of pages	17
ISBN (Electronic)	978-3-032-06982-5
ISBN (Print)	978-3-032-06981-8
DOIs	https://doi.org/10.1007/978-3-032-06982-5_4
Publication status	E-pub ahead of print - 10 Oct 2025
Event	5th EAI International Conference on Technology, Innovation, Entrepreneurship and Education, TIE 2025 - Cambridge, United Kingdom Duration: 17 Mar 2025 → 18 Mar 2025

Publication series

Name	Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
Volume	655 LNICST
ISSN (Print)	1867-8211
ISSN (Electronic)	1867-822X

Conference

Conference	5th EAI International Conference on Technology, Innovation, Entrepreneurship and Education, TIE 2025
Country/Territory	United Kingdom
City	Cambridge
Period	17/03/25 → 18/03/25

Bibliographical note

Publisher Copyright:
© ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering 2026.

Funding

This research is fully supported by the Kementerian Pengajian Tinggi Malaysia, Fundamental Research Grant Scheme, FRGS/1/2023/ICT10/UNIMAS/02/1. The authors fully acknowledged the Ministry of Higher Education (MOHE) and the Institute for Tourism Research and Innovation, Universiti Malaysia Sarawak for the approved fund, which makes this important research viable and effective.

Funders	Funder number
Ministry of Higher Education, Malaysia
Universiti Malaysia Sarawak
Malaysian Ministry of Higher Education	FRGS/1/2023/ICT10/UNIMAS/02/1

Keywords

Augmented Reality
Deaf
Disability
Extended Reality
Hearing
Impairment
Tourism
Virtual Reality

ASJC Scopus subject areas

Computer Networks and Communications

Access to Document

10.1007/978-3-032-06982-5_4

Cite this

Samsawi, M. H. S., Jali, S. K., Bandan, M. I., Junaini, S. N., Arnab, S., Chin, L. P., Kipli, K., & Rahim, S. S. (2025). Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review. In J. Foss, W. U. Rahman, & D. Crawford (Eds.), Technology, Innovation, Entrepreneurship and Education : 5th EAI International Conference, TIE 2025, Proceedings (pp. 48-64). (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST; Vol. 655 LNICST). Springer Science and Business Media Deutschland GmbH. Advance online publication. https://doi.org/10.1007/978-3-032-06982-5_4

Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review. / Samsawi, Mohd Harith Syazwan; Jali, Suriati Khartini; Bandan, Mohamad Imran et al.
Technology, Innovation, Entrepreneurship and Education : 5th EAI International Conference, TIE 2025, Proceedings. ed. / Jeremy Foss; Waqas ur Rahman; David Crawford. Springer Science and Business Media Deutschland GmbH, 2025. p. 48-64 (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST; Vol. 655 LNICST).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Samsawi, MHS, Jali, SK, Bandan, MI, Junaini, SN, Arnab, S, Chin, LP, Kipli, K & Rahim, SS 2025, Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review. in J Foss, WU Rahman & D Crawford (eds), Technology, Innovation, Entrepreneurship and Education : 5th EAI International Conference, TIE 2025, Proceedings. Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST, vol. 655 LNICST, Springer Science and Business Media Deutschland GmbH, pp. 48-64, 5th EAI International Conference on Technology, Innovation, Entrepreneurship and Education, TIE 2025, Cambridge, United Kingdom, 17/03/25. https://doi.org/10.1007/978-3-032-06982-5_4

Samsawi MHS, Jali SK, Bandan MI, Junaini SN, Arnab S, Chin LP et al. Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review. In Foss J, Rahman WU, Crawford D, editors, Technology, Innovation, Entrepreneurship and Education : 5th EAI International Conference, TIE 2025, Proceedings. Springer Science and Business Media Deutschland GmbH. 2025. p. 48-64. (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST). Epub 2025 Oct 10. doi: 10.1007/978-3-032-06982-5_4

Samsawi, Mohd Harith Syazwan ; Jali, Suriati Khartini ; Bandan, Mohamad Imran et al. / Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology : A Systematic Literature Review. Technology, Innovation, Entrepreneurship and Education : 5th EAI International Conference, TIE 2025, Proceedings. editor / Jeremy Foss ; Waqas ur Rahman ; David Crawford. Springer Science and Business Media Deutschland GmbH, 2025. pp. 48-64 (Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST).

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Enhancing Tourism Accessibility for the Deaf and Hard-of-Hearing with XR Technology: A Systematic Literature Review

Abstract

Publication series

Conference

Bibliographical note

Funding

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this