Employees’ vulnerability – The challenge when introducing new technologies in local authorities

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Abstract

While it is well-known that the implementation of new technologies requires appropriate technical capabilities, research has for a long time almost neglected the behavioural capabilities of organisation’s employees to adopt innovative technologies. Employees have to trust new technologies and thus, to be willing to become vulnerable when they adopting it as they have to cope with something they are not familiar with. This paper highlights the challenge for local authorities to cope with employees’ unwillingness to become vulnerable when it comes to implementing new technologies in local authorities. Based on semi-structured interviews that have been conducted under the umbrella of the European project SUITS, we were able to identify two indicators for the unwillingness of employees to adopt new technologies - attribution of negative motives and incongruence of values. Furthermore, we show best practise examples how to overcome the negative consequences of the unwillingness to become vulnerable and to be able to implement new technologies successfully in the long-run. Our practical implications in the end are derived by the experiences when introducing new technologies in the partner cities of the SUITS project.

Original languageEnglish
Title of host publicationHCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
EditorsHeidi Krömker
PublisherSpringer
Pages297-307
Number of pages11
ISBN (Print)9783030505363
DOIs
Publication statusE-pub ahead of print - 10 Jul 2020
Event2nd International Conference on HCI in Mobility, Transport, and Automotive Systems, MobiTAS 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12213 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference2nd International Conference on HCI in Mobility, Transport, and Automotive Systems, MobiTAS 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
CountryDenmark
CityCopenhagen
Period19/07/2024/07/20

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/978-3-030-50537-0_22


Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

  • Distrust
  • Local authorities
  • Mobility planning
  • New technology adoption
  • Trust
  • Vulnerability

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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  • Cite this

    Nienaber, A. M., Spundflasch, S., Soares, A., & Woodcock, A. (2020). Employees’ vulnerability – The challenge when introducing new technologies in local authorities. In H. Krömker (Ed.), HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings (pp. 297-307). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12213 LNCS). Springer. https://doi.org/10.1007/978-3-030-50537-0_22