Employees’ vulnerability – The challenge when introducing new technologies in local authorities

Ann Marie Nienaber; Sebastian Spundflasch; Andre Soares; Andree Woodcock

doi:10.1007/978-3-030-50537-0_22

Employees’ vulnerability – The challenge when introducing new technologies in local authorities

Ann Marie Nienaber, Sebastian Spundflasch, Andre Soares, Andree Woodcock

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

1 Citation (Scopus)

96 Downloads (Pure)

Abstract

While it is well-known that the implementation of new technologies requires appropriate technical capabilities, research has for a long time almost neglected the behavioural capabilities of organisation’s employees to adopt innovative technologies. Employees have to trust new technologies and thus, to be willing to become vulnerable when they adopting it as they have to cope with something they are not familiar with. This paper highlights the challenge for local authorities to cope with employees’ unwillingness to become vulnerable when it comes to implementing new technologies in local authorities. Based on semi-structured interviews that have been conducted under the umbrella of the European project SUITS, we were able to identify two indicators for the unwillingness of employees to adopt new technologies - attribution of negative motives and incongruence of values. Furthermore, we show best practise examples how to overcome the negative consequences of the unwillingness to become vulnerable and to be able to implement new technologies successfully in the long-run. Our practical implications in the end are derived by the experiences when introducing new technologies in the partner cities of the SUITS project.

Original language	English
Title of host publication	HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
Editors	Heidi Krömker
Publisher	Springer
Pages	297-307
Number of pages	11
ISBN (Print)	9783030505363
DOIs	https://doi.org/10.1007/978-3-030-50537-0_22
Publication status	E-pub ahead of print - 10 Jul 2020
Event	22nd International Conference on Human-Computer Interaction - Copenhagen, Denmark Duration: 19 Jul 2020 → 24 Jul 2020 Conference number: 22 http://2020.hci.international/

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12213 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	22nd International Conference on Human-Computer Interaction
Abbreviated title	HCI International 2020
Country/Territory	Denmark
City	Copenhagen
Period	19/07/20 → 24/07/20
Internet address	http://2020.hci.international/

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/978-3-030-50537-0_22

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Funding

Funders	Funder number
European Horizon 2020	690650

Keywords

Distrust
Local authorities
Mobility planning
New technology adoption
Trust
Vulnerability

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-030-50537-0_22

Post-PrintAccepted author manuscript, 953 KB

Cite this

Nienaber, A. M., Spundflasch, S., Soares, A., & Woodcock, A. (2020). Employees’ vulnerability – The challenge when introducing new technologies in local authorities. In H. Krömker (Ed.), HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings (pp. 297-307). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12213 LNCS). Springer. Advance online publication. https://doi.org/10.1007/978-3-030-50537-0_22

Employees’ vulnerability – The challenge when introducing new technologies in local authorities. / Nienaber, Ann Marie; Spundflasch, Sebastian; Soares, Andre et al.
HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. ed. / Heidi Krömker. Springer, 2020. p. 297-307 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12213 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Nienaber, AM, Spundflasch, S, Soares, A & Woodcock, A 2020, Employees’ vulnerability – The challenge when introducing new technologies in local authorities. in H Krömker (ed.), HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12213 LNCS, Springer, pp. 297-307, 22nd International Conference on Human-Computer Interaction, Copenhagen, Denmark, 19/07/20. https://doi.org/10.1007/978-3-030-50537-0_22

Nienaber AM, Spundflasch S, Soares A, Woodcock A. Employees’ vulnerability – The challenge when introducing new technologies in local authorities. In Krömker H, editor, HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Springer. 2020. p. 297-307. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). Epub 2020 Jul 10. doi: 10.1007/978-3-030-50537-0_22

Nienaber, Ann Marie ; Spundflasch, Sebastian ; Soares, Andre et al. / Employees’ vulnerability – The challenge when introducing new technologies in local authorities. HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility - 2nd International Conference, MobiTAS 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. editor / Heidi Krömker. Springer, 2020. pp. 297-307 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Employees’ vulnerability – The challenge when introducing new technologies in local authorities

Abstract

Publication series

Conference

Bibliographical note

Funding

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this