Empathy, design and human factors

Andree Woodcock; Deana McDonagh; Jane Osmond; Wesley Scott

doi:10.1007/978-3-319-60492-3_54

Empathy, design and human factors

Andree Woodcock, Deana McDonagh, Jane Osmond, Wesley Scott

University of Illinois at Urbana-Champaign

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

7 Citations (Scopus)

Abstract

With rapid changes to inclusivity, accessibility, technology and the global economy, there is a need to appreciate and understand the way in which real people actually engage and interact with products, systems and services. Designers need to go beyond the merely functional. To do this they need to develop deeper understanding of users, which goes beyond mere categorization of user types and characteristics. They need to have the ability and confidence to try new ways of finding information and gaining ‘authentic experiences.’ Empathy has been recognized as a key skill by practicing designers. This paper introduces empathy, shows why it is important, and provides evidence for a greater need of empathy during design and research activities. The paper is built around two case studies from our work on design for older user, which illustrate the need for more empathy in codesign activities and insights students gather using experience prototypes.

Original language	English
Title of host publication	Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017
Subtitle of host publication	Advances in Usability and User Experience
Publisher	Springer Verlag
Pages	569-579
Number of pages	11
Volume	607
ISBN (Electronic)	978-3-319-60492-3
ISBN (Print)	9783319604916
DOIs	https://doi.org/10.1007/978-3-319-60492-3_54
Publication status	Published - 2018
Event	8th International Conference on Applied Human Factors and Ergonomics - Los Angeles, United States Duration: 17 Jul 2017 → 21 Jul 2017 Conference number: 8 https://www.emedevents.com/c/medical-conferences-2017/8th-international-conference-on-applied-human-factors-and-ergonomics-ahfe-and-affiliated-conferences

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	607
ISSN (Print)	2194-5357

Conference

Conference	8th International Conference on Applied Human Factors and Ergonomics
Abbreviated title	AHFE
Country/Territory	United States
City	Los Angeles
Period	17/07/17 → 21/07/17
Internet address	https://www.emedevents.com/c/medical-conferences-2017/8th-international-conference-on-applied-human-factors-and-ergonomics-ahfe-and-affiliated-conferences

Keywords

Breakdown analysis
Design process
Education
Evaluation
Older users

ASJC Scopus subject areas

Control and Systems Engineering
General Computer Science

Access to Document

10.1007/978-3-319-60492-3_54

Cite this

Woodcock, A., McDonagh, D., Osmond, J., & Scott, W. (2018). Empathy, design and human factors. In Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017: Advances in Usability and User Experience (Vol. 607, pp. 569-579). (Advances in Intelligent Systems and Computing; Vol. 607). Springer Verlag. https://doi.org/10.1007/978-3-319-60492-3_54

Empathy, design and human factors. / Woodcock, Andree; McDonagh, Deana; Osmond, Jane et al.
Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017: Advances in Usability and User Experience. Vol. 607 Springer Verlag, 2018. p. 569-579 (Advances in Intelligent Systems and Computing; Vol. 607).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Woodcock, A, McDonagh, D, Osmond, J & Scott, W 2018, Empathy, design and human factors. in Proceedings of the AHFE 2017 International Conference on Usability and User Experience, 2017: Advances in Usability and User Experience. vol. 607, Advances in Intelligent Systems and Computing, vol. 607, Springer Verlag, pp. 569-579, 8th International Conference on Applied Human Factors and Ergonomics, Los Angeles, California, United States, 17/07/17. https://doi.org/10.1007/978-3-319-60492-3_54

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KW - Design process

KW - Education

KW - Evaluation

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ER -

Empathy, design and human factors

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this