Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence

Mahlagha Darvishmotevalia, Levent Altinay, Glauco De Vita

Research output: Contribution to journalArticle

25 Citations (Scopus)
345 Downloads (Pure)

Abstract

Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees’ creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees’ creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs’ creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.
Original languageEnglish
Pages (from-to)44-54
Number of pages11
JournalInternational Journal of Hospitality Management
Volume73
Early online date8 Feb 2018
DOIs
Publication statusPublished - Jul 2018

Bibliographical note

This document is the author’s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it.

© 2018, Elsevier. Licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/

Keywords

  • Creative Performance
  • Emotional Intelligence
  • Frontline Employees
  • hospitality industry

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