Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence

Mahlagha Darvishmotevalia; Levent Altinay; Glauco De Vita

doi:10.1016/j.ijhm.2018.01.014

Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence

Mahlagha Darvishmotevalia, Levent Altinay, Glauco De Vita

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Abstract

Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees’ creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees’ creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs’ creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.

Original language	English
Pages (from-to)	44-54
Number of pages	11
Journal	International Journal of Hospitality Management
Volume	73
Early online date	8 Feb 2018
DOIs	https://doi.org/10.1016/j.ijhm.2018.01.014
Publication status	Published - Jul 2018

Bibliographical note

This document is the author’s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it.

© 2018, Elsevier. Licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/

Keywords

Creative Performance
Emotional Intelligence
Frontline Employees
hospitality industry

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10.1016/j.ijhm.2018.01.014

Darvishmotevali_et_al_IJHMAccepted author manuscript, 1.08 MBLicence: CC BY-NC-ND

Glauco De Vita
- Research Centre for Business in Society - Professor in Business and Management
Person: Teaching and Research

Cite this

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title = "Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence",

abstract = "Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees{\textquoteright} creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees{\textquoteright} creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs{\textquoteright} creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings. ",

keywords = "Creative Performance, Emotional Intelligence, Frontline Employees, hospitality industry",

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note = "This document is the author{\textquoteright}s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it. {\textcopyright} 2018, Elsevier. Licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/",

year = "2018",

month = jul,

doi = "10.1016/j.ijhm.2018.01.014",

language = "English",

volume = "73",

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T2 - Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence

AU - Darvishmotevalia, Mahlagha

AU - Altinay, Levent

AU - De Vita, Glauco

N1 - This document is the author’s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it. © 2018, Elsevier. Licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

PY - 2018/7

Y1 - 2018/7

N2 - Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees’ creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees’ creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs’ creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.

AB - Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees’ creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees’ creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs’ creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.

KW - Creative Performance

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KW - Frontline Employees

KW - hospitality industry

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DO - 10.1016/j.ijhm.2018.01.014

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JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

ER -

Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence

Abstract

Bibliographical note

Keywords

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Glauco De Vita

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