Effective Leadership by the Acquisition of Knowledge through Technology: Evaluation of Strategic Performance Management Systems in Government Organizations

Through the use of effective performance management systems, an organization can develop performance related strategies and generate accurate and timely reports relating to a plethora of organizational management activities. Furthermore, organizational leaders and senior managers become equipped to make decisions based on proper measures, with the aim of boosting organizational efficiency and productivity. Moreover, understanding different performance indicators and how management can utilize them in the decision-making process is of tremendous value. This paper focuses on corporate performance management for governmental organizations dealing with service and operations. The main aim of this research was to evaluate existing performance management systems and identify major issues and challenges affecting their implementation. The work suggests a mechanism of building and implementing a strategic performance management framework through analyzing the current performance management systems of government departments in the United Arab Emirates (UAE). Furthermore, a detailed procedure for evaluating critical success factors of establishing a performance management system in organizations was developed. The outcome of the research has enabled the identification of the most appropriate systems and indicators for utilization within all government divisions.