E-Worker Resilience: A Competency based approach to ameliorate the impact of technology on well-being

Christine Grant, G Kinman

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review



This study aimed to identify the skills and competencies that help e-workers and organisations better understand the impact of e-working and technology use on well-being, and the positive and negative behaviours that influence their ‘e-resilience’.


Data were obtained from 34 semi-structured interviews with e-workers in a range of job roles, within a large international private sector company. Data were analysed thematically and a framework analysis applied to extract the key skills and behaviours associated with e-resilience.


Five key themes emerged: knowledge, skills and abilities; agile working; lifestyle and personal qualities; management styles and organisational actions. Concluding that specific e-worker training, inclusion of competencies into appraisals and reviewing policies aids the development of effective e-workers.


Interview data was obtained from a single organisation, potentially restricting the generalisability.

Research/Practical Implications

The preliminary framework emerging from the data highlights differences in the skills and behaviours required for healthy and productive behaviour between office-based staff and e-workers. The framework has strong potential to inform and develop self-regulatory practices and to help organisations provide effective guidance and support to manage issues relevant to the wellbeing of e-workers, such as boundary management and work-life integration when using technology.


This research provides important insights into an under-researched area. Firstly, the need for organisations and managers to benchmark their e-workers capability; and secondly, to identify specific training needs and coaching/counselling opportunities to improve e-worker performance and productivity ameliorating some of the negative effects of technology usage.

Original languageEnglish
Title of host publicationEuropean Association of Work and Organisational Psychology
Publication statusPublished - 15 May 2017
EventEuropean Academy of Work and Organisational Psychology Conference - Dublin, Ireland
Duration: 17 May 201720 May 2017


ConferenceEuropean Academy of Work and Organisational Psychology Conference


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