@inbook{8fc8b7468bb141d2a09beaa6cb3350c1,
title = "Drivers of change in the UK Fire Service: An operations Management perspective",
author = "Nicola Bateman and Karen Maher and Raymond Randall",
year = "2016",
language = "English",
isbn = "978-1-138-81369-4",
pages = "139--155",
editor = "\{ Radnor\}, \{Zoe J.\} and Nicola Bateman and Esain, \{Ann \} and Kumar, \{Maneesh \} and Williams, \{Sharon J. \} and \{Upton \}, \{David M. \}",
booktitle = "Public Service Operations Management",
publisher = "Routledge",
address = "United States",
edition = "1",
}