Does Co-Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources

George Skourtis, Jean-Marc Decaudin, Ioannis Assiouras, Elif Karaosmanoglu

Research output: Contribution to journalArticlepeer-review

22 Citations (Scopus)
161 Downloads (Pure)

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Social Sciences

Economics, Econometrics and Finance