Does Co-Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources

George Skourtis, Jean-Marc Decaudin, Ioannis Assiouras, Elif Karaosmanoglu

    Research output: Contribution to journal › Article › peer-review

    22 Citations (Scopus)
    273 Downloads (Pure)

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    Economics, Econometrics and Finance