Distrust as a Hazard for Future Sustainable Mobility Planning. Rethinking Employees’ Vulnerability When Introducing New Information and Communication Technologies in Local Authorities

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Abstract

The implementation of innovative technologies to support the planning and implementation of new transport schemes in cities requires staff to not only gain appropriate technical capabilities but also to have the willingness to adopt innovative technologies. Taking a sociotechnical approach, focussing on the Technology-Acceptance Model (TAM), we highlight employees’ distrust and unwillingness to become vulnerable as an additional challenge for Local Authorities (LAs) to cope with the introduction of new information and communication technologies (ICTs) for mobility solutions in their transport departments. Using data from semi-structured interviews and workshops held across Europe (conducted as part of H2020 CIVITAS SUITS), two key indicators have been identified relating to the unwillingness of potential users to adopt new technologies for mobility solutions, i.e., incongruence of values and attribution of negative motives. Furthermore, we show behavioral intentions’ that indicate that users’ are not willing to become vulnerable and thus, provide evidence of signs that an organization can look for that may show that the likelihood of their technological implementation failing is relatively high. The practical guidelines provided at the end of the paper have been derived from our experiences of introducing new technologies for mobility solutions in partner cities of the SUITS project and highlight how users’ can be persuaded to ‘become vulnerable’ and actual using new technologies for future mobility solutions.

Original languageEnglish
Pages (from-to)390-401
Number of pages12
JournalInternational Journal of Human-Computer Interaction
Volume37
Issue number4
Early online date1 Jan 2021
DOIs
Publication statusPublished - 2021

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Human-Computer Interaction on 01/01/2021, available online: http://www.tandfonline.com/10.1080/10447318.2020.1860547

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Funder

European Union, Grant agreement ID: 690650

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Human-Computer Interaction
  • Computer Science Applications

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