The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project. Publisher statement: Under a Creative Commons Attribution, Non-commercial, No-derivatives license https://creativecommons.org/licenses/by-nc-nd/4.0/ .
|Journal||Transportation Research Procedia|
|Early online date||27 Jun 2016|
|Publication status||Published - 2016|
|Event||Transport Research Arena 2016: Moving forward - Innovative solutions for tomorrow's mobilty - Warsaw, Poland|
Duration: 18 Apr 2016 → 21 Apr 2016
Bibliographical notePaper presented at Transport Research Arena TRA2016.
Under a Creative Commons Attribution, Non-commercial, No-derivatives license https://creativecommons.org/licenses/by-nc-nd/4.0/ .
- Transport quality
- factor analysis
- principal components analysis
- social issues
Diana, M., Pirra, M., Castro, A., Duarte, A., Brangeon, V., Di Majo, C., ... Woodcock, A. (2016). Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience. Transportation Research Procedia, 14, 1164–1173. https://doi.org/10.1016/j.trpro.2016.05.187