Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience

M. Diana, M. Pirra, A. Castro, A. Duarte, V. Brangeon, C. Di Majo, D. Herrero, G.R. Hrin, Andree Woodcock

Research output: Contribution to journalArticlepeer-review

11 Citations (Scopus)
59 Downloads (Pure)


The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project.
Original languageEnglish
Pages (from-to)1164–1173
JournalTransportation Research Procedia
Early online date27 Jun 2016
Publication statusPublished - 2016
EventTransport Research Arena 2016: Moving forward - Innovative solutions for tomorrow's mobilty - PGE Narodowy, Warsaw, Poland
Duration: 18 Apr 201621 Apr 2016
Conference number: 6

Bibliographical note

Paper presented at Transport Research Arena TRA2016.
Under a Creative Commons Attribution, Non-commercial, No-derivatives license .


  • Transport quality
  • indicators
  • factor analysis
  • principal components analysis
  • social issues


Dive into the research topics of 'Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience'. Together they form a unique fingerprint.

Cite this