Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience

M. Diana; M. Pirra; A. Castro; A. Duarte; V. Brangeon; C. Di Majo; D. Herrero; G.R. Hrin; Andree Woodcock

doi:10.1016/j.trpro.2016.05.187

Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience

M. Diana, M. Pirra, A. Castro, A. Duarte, V. Brangeon, C. Di Majo, D. Herrero, G.R. Hrin, Andree Woodcock

Research output: Contribution to journal › Article › peer-review

12 Citations (Scopus)

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Abstract

The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project.

Original language	English
Pages (from-to)	1164–1173
Journal	Transportation Research Procedia
Volume	14
Early online date	27 Jun 2016
DOIs	https://doi.org/10.1016/j.trpro.2016.05.187
Publication status	Published - 2016
Event	Transport Research Arena 2016: Moving forward - Innovative solutions for tomorrow's mobilty - PGE Narodowy, Warsaw, Poland Duration: 18 Apr 2016 → 21 Apr 2016 Conference number: 6

Bibliographical note

Paper presented at Transport Research Arena TRA2016.
Under a Creative Commons Attribution, Non-commercial, No-derivatives license https://creativecommons.org/licenses/by-nc-nd/4.0/ .

Keywords

Transport quality
indicators
factor analysis
principal components analysis
social issues

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10.1016/j.trpro.2016.05.187

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title = "Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience",

abstract = "The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project.",

keywords = "Transport quality, indicators, factor analysis, principal components analysis, social issues",

author = "M. Diana and M. Pirra and A. Castro and A. Duarte and V. Brangeon and {Di Majo}, C. and D. Herrero and G.R. Hrin and Andree Woodcock",

note = "Paper presented at Transport Research Arena TRA2016. Under a Creative Commons Attribution, Non-commercial, No-derivatives license https://creativecommons.org/licenses/by-nc-nd/4.0/ .; Transport Research Arena 2016 : Moving forward - Innovative solutions for tomorrow's mobilty ; Conference date: 18-04-2016 Through 21-04-2016",

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AU - Diana, M.

AU - Pirra, M.

AU - Castro, A.

AU - Duarte, A.

AU - Brangeon, V.

AU - Di Majo, C.

AU - Herrero, D.

AU - Hrin, G.R.

AU - Woodcock, Andree

N1 - Conference code: 6

PY - 2016

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N2 - The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project.

AB - The EU project METPEX is developing a measurement tool for the perceived quality of the whole journey experience. Special emphasis is given on the contribution to the overall quality perception from different phases of such experience, from pre-trip information acquisition to the eventual joint use of different services, especially for multimodal trips. Differences among travel means and user groups are investigated as well. Rather than exclusively focusing on public transport, the project also investigates quality issues dealing with other modes, especially walk and bike. Within such framework, the paper presents some sets of indicators distilled through Principal Component Analysis that could be used in different assessment exercises, shortly discusses how such indicators are showing us the different facets of the “quality of transport” concept and identifies future research directions for the project.

KW - Transport quality

KW - indicators

KW - factor analysis

KW - principal components analysis

KW - social issues

U2 - 10.1016/j.trpro.2016.05.187

DO - 10.1016/j.trpro.2016.05.187

M3 - Article

SN - 2352-1465

VL - 14

SP - 1164

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JO - Transportation Research Procedia

JF - Transportation Research Procedia

T2 - Transport Research Arena 2016

Y2 - 18 April 2016 through 21 April 2016

ER -

Development of an Integrated Set of Indicators to Measure the Quality of the Whole Traveller Experience

Abstract

Bibliographical note

Keywords

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