Development and validation of an instrument to measure online retailing ethics: Consumers’ perspective

Gomaa Agag, Ahmed El-Masry, Nawaf Sulaiman Alharbi, Ahmed Ahmed Almamy

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Purpose
The purpose of this paper is to identify the dimensions of e-retailing ethics from the consumers’ perspective and to develop a reliable and valid measurement instrument.

Design/methodology/approach
The paper is based on a quantitative survey conducted among Egyptian consumers aged 18 and above. These were measured on a five-point Likert scale. The reliability and validity of this six-factor scale are verified using empirical data collected randomly from Egyptians’ online consumers. Structure equation modelling used to test the suggested model.

Findings
The results showed that buyer perceptions about seller ethics (BPSE) is a second order construct composed of six factors (e.g. privacy, security, reliability, non-deception, service recover, and shared value). The results also showed that the BPSE has strong predictive capability in relation to online customer satisfaction and repurchase intention.

Originality/value
This project is one of the first empirical studies that develop a reliable and valid measurement instrument of BPSE. The findings provide several important theoretical and practical implications for online retailing and academic researchers as well as making a significant contribution to the body of knowledge in the online retailing context.

Keywords
Original languageEnglish
Pages (from-to)1158-1180
Number of pages23
JournalInternet Research
Volume26
Issue number5
DOIs
Publication statusPublished - 3 Oct 2016
Externally publishedYes

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