Designing Whole Journey, Multimodal Transport Provision

Andree Woodcock; Michael Tovey

doi:10.1080/14606925.2019.1693210

Designing Whole Journey, Multimodal Transport Provision

Andree Woodcock, Michael Tovey

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

168 Downloads (Pure)

Abstract

EU transport research is led by a vision of sustainable, accessible, inclusive, joined up transport services. The FP7 METPEX project developed a standardized tool for measuring the quality of multimodal whole journeys, to identify where public transport could be improved to attract more users, combatting the fragmentation which characterizes transport design and research. With 16 European partners in 12 countries, KPIs were developed articulating standards to ensure a satisfactory whole journey experience for different traveller groups. They framed the range of design opportunities and responsibilities, to embrace a holistic, inclusive, empathic approach. This broad case study of design integration, signals 4 design areas (infrastructure, information, system design and vehicles) involving 13 types of design specialist. The passenger is central to an integrated approach and there is a clear and timely need for a ‘Passenger Champion’ who can insure a user focus for an integrated design approach.

Original language	English
Pages (from-to)	91-112
Number of pages	22
Journal	The Design Journal
Volume	23
Issue number	1
Early online date	6 Dec 2019
DOIs	https://doi.org/10.1080/14606925.2019.1693210
Publication status	Published - 2 Jan 2020

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in The Design Journal, on 06/12/2019, available online: http://www.tandfonline.com/10.1080/14606925.2019.1693210

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Funder

This paper draws some of the outputs from the FP7 CP-Collaborative project, METPEX, project number FP7-SCP2-GA-2012-314354

Keywords

design integration
key performance indicators
sustainable transport
transport design
user champions
whole journey experience

ASJC Scopus subject areas

Arts and Humanities (miscellaneous)
Computer Graphics and Computer-Aided Design

Access to Document

10.1080/14606925.2019.1693210

Post-PrintAccepted author manuscript, 633 KBLicence: CC BY-NC

Cite this

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Designing Whole Journey, Multimodal Transport Provision

Abstract

Bibliographical note

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Keywords

ASJC Scopus subject areas

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