Designing Whole Journey, Multimodal Transport Provision

Andree Woodcock, Michael Tovey

    Research output: Contribution to journalArticlepeer-review

    4 Citations (Scopus)
    113 Downloads (Pure)


    EU transport research is led by a vision of sustainable, accessible, inclusive, joined up transport services. The FP7 METPEX project developed a standardized tool for measuring the quality of multimodal whole journeys, to identify where public transport could be improved to attract more users, combatting the fragmentation which characterizes transport design and research. With 16 European partners in 12 countries, KPIs were developed articulating standards to ensure a satisfactory whole journey experience for different traveller groups. They framed the range of design opportunities and responsibilities, to embrace a holistic, inclusive, empathic approach. This broad case study of design integration, signals 4 design areas (infrastructure, information, system design and vehicles) involving 13 types of design specialist. The passenger is central to an integrated approach and there is a clear and timely need for a ‘Passenger Champion’ who can insure a user focus for an integrated design approach.

    Original languageEnglish
    Pages (from-to)91-112
    Number of pages22
    JournalThe Design Journal
    Issue number1
    Early online date6 Dec 2019
    Publication statusPublished - 2 Jan 2020

    Bibliographical note

    This is an Accepted Manuscript of an article published by Taylor & Francis in The Design Journal, on 06/12/2019, available online:

    Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


    This paper draws some of the outputs from the FP7 CP-Collaborative project, METPEX, project number FP7-SCP2-GA-2012-314354


    • design integration
    • key performance indicators
    • sustainable transport
    • transport design
    • user champions
    • whole journey experience

    ASJC Scopus subject areas

    • Arts and Humanities (miscellaneous)
    • Computer Graphics and Computer-Aided Design


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