@article{aff56d0145fb49cd9fa247665671e644,
title = "Customer relationship management: advances, dark sides, exploitation and unfairness",
keywords = "customer relationship management, CRM advances, dark side, pitfalls, exploitation, fairness, customer trust, personalisation, unfairness",
author = "B. Nguyen and Mutum, \{Dilip S.\}",
note = "Please note Dr Mutum was working at Warwick University at the time of publication.",
year = "2012",
doi = "10.1504/IJECRM.2012.046467",
language = "English",
volume = "6",
pages = "1--19",
journal = "International Journal of Electronic Customer Relationship Management",
issn = "1750-0664",
publisher = "Inderscience Enterprises Ltd.",
number = "1",
}