Critical Success Factors of Implementing Total Quality Management in Libyan Organisations

Nawal Gherbal; Abdussalam Shibani; Messaoud Saidani; Amrit Sagoo

Critical Success Factors of Implementing Total Quality Management in Libyan Organisations

Nawal Gherbal
, Abdussalam Shibani
, Messaoud Saidani
, Amrit Sagoo

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The findings of this research is based upon 200 questionnaires
distributed to quality and general managers working with forty-five construction contracting companies operating in the public and private sectors in Tripoli. The structured survey yielded 130 responses and the data collated was analysed using factor analysis. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture.

Original language	English
Title of host publication	Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management
Publisher	IEOM Society
Pages	80-89
Number of pages	10
ISBN (Print)	9781629939117
Publication status	Published - 3 Jul 2012
Event	3rd International Conference on Industrial Engineering and Operations Management - Istanbul, Turkey Duration: 3 Jul 2012 → 6 Jul 2012 Conference number: 3 http://www.iieom.org/ieom2012.html http://ieomsociety.org/ieom2012/pdfs/23.pdf

Conference

Conference	3rd International Conference on Industrial Engineering and Operations Management
Abbreviated title	IEOM 2012
Country/Territory	Turkey
City	Istanbul
Period	3/07/12 → 6/07/12
Internet address	http://www.iieom.org/ieom2012.html http://ieomsociety.org/ieom2012/pdfs/23.pdf

Keywords

Total quality management (TQM)
Libyan Construction Industry
critical success factors

Access to Document

http://ieomsociety.org/ieom2012/pdfs/23.pdfLicence: Unspecified

Cite this

Critical Success Factors of Implementing Total Quality Management in Libyan Organisations. / Gherbal, Nawal; Shibani, Abdussalam; Saidani, Messaoud et al.
Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management. IEOM Society, 2012. p. 80-89.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Gherbal, N, Shibani, A, Saidani, M & Sagoo, A 2012, Critical Success Factors of Implementing Total Quality Management in Libyan Organisations. in Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management. IEOM Society, pp. 80-89, 3rd International Conference on Industrial Engineering and Operations Management , Istanbul, Turkey, 3/07/12. <http://ieomsociety.org/ieom2012/pdfs/23.pdf>

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abstract = "Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The findings of this research is based upon 200 questionnaires distributed to quality and general managers working with forty-five construction contracting companies operating in the public and private sectors in Tripoli. The structured survey yielded 130 responses and the data collated was analysed using factor analysis. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture. ",

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Critical Success Factors of Implementing Total Quality Management in Libyan Organisations

Abstract

Conference

Keywords

Access to Document

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Cite this