Critical Success Factors of Implementing Total Quality Management in Libyan Organisations

Nawal Gherbal, Abdussalam Shibani, Messaoud Saidani, Amrit Sagoo

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The findings of this research is based upon 200 questionnaires
distributed to quality and general managers working with forty-five construction contracting companies operating in the public and private sectors in Tripoli. The structured survey yielded 130 responses and the data collated was analysed using factor analysis. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture.
Original languageEnglish
Title of host publicationProceedings of the 2012 International Conference on Industrial Engineering and Operations Management
PublisherIEOM Society
Pages80-89
Number of pages10
ISBN (Print)9781629939117
Publication statusPublished - 3 Jul 2012
Event3rd International Conference on Industrial Engineering and Operations Management - Istanbul, Turkey
Duration: 3 Jul 20126 Jul 2012
Conference number: 3
http://www.iieom.org/ieom2012.html
http://ieomsociety.org/ieom2012/pdfs/23.pdf

Conference

Conference3rd International Conference on Industrial Engineering and Operations Management
Abbreviated titleIEOM 2012
CountryTurkey
CityIstanbul
Period3/07/126/07/12
Internet address

Keywords

  • Total quality management (TQM)
  • Libyan Construction Industry
  • critical success factors

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  • Cite this

    Gherbal, N., Shibani, A., Saidani, M., & Sagoo, A. (2012). Critical Success Factors of Implementing Total Quality Management in Libyan Organisations. In Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management (pp. 80-89). IEOM Society.