Critical Success Factors for Enterprise Resource Planning (ERP) Implementation in Jordanian Higher Education

Research output: Contribution to journalArticle


Purpose – The purpose of this paper is to identify and categorise the Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) implementation in Higher Education Institutions (HEIs). The researchers perform the analysis and propose the final CSFs based on combining both change management theory and project management theory.
Design/methodology/approach – Three cases were selected within Jordanian higher education and 33 semi-structured face-to-face interviews were conducted with technicians and managers.
Findings – Through a systematic review of literature in IS systems and combined change management theory and project management theory, eleven Critical Success Factors (CSFs) were categorised into three dimensions, namely, organisational, technical, project specific. Along with the confirmation of the existing CSFs, this study found three new CSFs, namely, suitable ERP systems to the special requirements of an individual HEI, availability and training of competent IT staff in HEIs for in-house maintenance of ERP systems, and relationship with vendors through the ERP implementation process.
Practical implications – The identification and categorisation of the three context-specific CSFs in this study and the development of the framework for enhancing ERP implementation provide practical implications to the success of ERP implementation in HEIs.
Originality/value –The researchers contribute to CSFs in IS literature in three points. Firstly, re-mapping and confirming CSFs in IS literature in the developed framework. Secondly, identifying new CSFs with evidence of successful implementation of ERP systems in Jordan HEIs. The context has not been investigated in any documented literature so this research was an attempt to fill this knowledge gap. Thirdly, this research provides a conceptual model for the implementation of these factors along with categorisation system that incorporates new CSFs.
Original languageEnglish
JournalJournal of Education Policy
Publication statusSubmitted - 9 Feb 2020



  • ERP implementation; Critical success factors (CSFs); Change management; Project management; Higher education institutions (HEIs); Jordanian higher education.

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