Consult, negotiate and involve: evaluation of an advanced communication skills program for healthcare professionals

Jane Coad, Joanna Smith, David Pontin, Faith Gibson

Research output: Contribution to journalArticle

2 Citations (Scopus)
5 Downloads (Pure)

Abstract

Effective communication is central to children, young people and their families’ experiences of healthcare. Most patient complaints in developed health care systems result from ineffective communication including: inadequate information provision; not feeling listened to; failure to value patients concerns; and patients not feeling involved in care decisions. Advanced communication skills training is now embedded within cancer care policy in the United Kingdom and now features prominently within cancer education in many countries. Here we share findings from a research evaluation of an Advanced Communication Skills Training program dedicated to health professionals caring for children and young people with cancer. We evaluated participants’ (n = 59) perceptions of the program, impact on their skills, knowledge, competence and confidence. An Appreciative Inquiry design was adopted; data included interviews, pre-post course evaluations, e-mail blog survey and 360-degree reflective work records. The framework approach underpinned data analysis and triangulation of data sets. Key findings highlighted good and poor practice in health professionals’ engagement with children, young people and their families; the purpose of communicating effectively was not always consistent with collaborative working. Attending a program helped participants expand their knowledge of communication theories and strategies. Participants valued using simulated scenarios to develop their skills, and were keen to use their new skills to enhance care delivery. Our emphasis within this evaluation, however remained on what was communicated, when and how, rather than to what effect. The impact of programs such as these must now be evaluated in terms of patient benefit.
Original languageEnglish
Pages (from-to)296-307
JournalJournal of Pediatric Oncology Nursing
Volume35
Issue number4
Early online date30 Mar 2018
DOIs
Publication statusPublished - 1 Jul 2018

Fingerprint

Communication
Delivery of Health Care
Emotions
Blogging
Education
Neoplasms
Health
Postal Service
Mental Competency
Interviews

Keywords

  • Pediatric
  • Simulated Practice
  • Communication
  • Qualitative Research

Cite this

Consult, negotiate and involve: evaluation of an advanced communication skills program for healthcare professionals. / Coad, Jane; Smith, Joanna; Pontin, David; Gibson, Faith.

In: Journal of Pediatric Oncology Nursing , Vol. 35, No. 4, 01.07.2018, p. 296-307.

Research output: Contribution to journalArticle

@article{d08a660e08ae45299e31753beac32d8a,
title = "Consult, negotiate and involve: evaluation of an advanced communication skills program for healthcare professionals",
abstract = "Effective communication is central to children, young people and their families’ experiences of healthcare. Most patient complaints in developed health care systems result from ineffective communication including: inadequate information provision; not feeling listened to; failure to value patients concerns; and patients not feeling involved in care decisions. Advanced communication skills training is now embedded within cancer care policy in the United Kingdom and now features prominently within cancer education in many countries. Here we share findings from a research evaluation of an Advanced Communication Skills Training program dedicated to health professionals caring for children and young people with cancer. We evaluated participants’ (n = 59) perceptions of the program, impact on their skills, knowledge, competence and confidence. An Appreciative Inquiry design was adopted; data included interviews, pre-post course evaluations, e-mail blog survey and 360-degree reflective work records. The framework approach underpinned data analysis and triangulation of data sets. Key findings highlighted good and poor practice in health professionals’ engagement with children, young people and their families; the purpose of communicating effectively was not always consistent with collaborative working. Attending a program helped participants expand their knowledge of communication theories and strategies. Participants valued using simulated scenarios to develop their skills, and were keen to use their new skills to enhance care delivery. Our emphasis within this evaluation, however remained on what was communicated, when and how, rather than to what effect. The impact of programs such as these must now be evaluated in terms of patient benefit.",
keywords = "Pediatric, Simulated Practice, Communication, Qualitative Research",
author = "Jane Coad and Joanna Smith and David Pontin and Faith Gibson",
year = "2018",
month = "7",
day = "1",
doi = "10.1177/1043454218765136",
language = "English",
volume = "35",
pages = "296--307",
journal = "Journal of Pediatric Oncology Nursing",
number = "4",

}

TY - JOUR

T1 - Consult, negotiate and involve: evaluation of an advanced communication skills program for healthcare professionals

AU - Coad, Jane

AU - Smith, Joanna

AU - Pontin, David

AU - Gibson, Faith

PY - 2018/7/1

Y1 - 2018/7/1

N2 - Effective communication is central to children, young people and their families’ experiences of healthcare. Most patient complaints in developed health care systems result from ineffective communication including: inadequate information provision; not feeling listened to; failure to value patients concerns; and patients not feeling involved in care decisions. Advanced communication skills training is now embedded within cancer care policy in the United Kingdom and now features prominently within cancer education in many countries. Here we share findings from a research evaluation of an Advanced Communication Skills Training program dedicated to health professionals caring for children and young people with cancer. We evaluated participants’ (n = 59) perceptions of the program, impact on their skills, knowledge, competence and confidence. An Appreciative Inquiry design was adopted; data included interviews, pre-post course evaluations, e-mail blog survey and 360-degree reflective work records. The framework approach underpinned data analysis and triangulation of data sets. Key findings highlighted good and poor practice in health professionals’ engagement with children, young people and their families; the purpose of communicating effectively was not always consistent with collaborative working. Attending a program helped participants expand their knowledge of communication theories and strategies. Participants valued using simulated scenarios to develop their skills, and were keen to use their new skills to enhance care delivery. Our emphasis within this evaluation, however remained on what was communicated, when and how, rather than to what effect. The impact of programs such as these must now be evaluated in terms of patient benefit.

AB - Effective communication is central to children, young people and their families’ experiences of healthcare. Most patient complaints in developed health care systems result from ineffective communication including: inadequate information provision; not feeling listened to; failure to value patients concerns; and patients not feeling involved in care decisions. Advanced communication skills training is now embedded within cancer care policy in the United Kingdom and now features prominently within cancer education in many countries. Here we share findings from a research evaluation of an Advanced Communication Skills Training program dedicated to health professionals caring for children and young people with cancer. We evaluated participants’ (n = 59) perceptions of the program, impact on their skills, knowledge, competence and confidence. An Appreciative Inquiry design was adopted; data included interviews, pre-post course evaluations, e-mail blog survey and 360-degree reflective work records. The framework approach underpinned data analysis and triangulation of data sets. Key findings highlighted good and poor practice in health professionals’ engagement with children, young people and their families; the purpose of communicating effectively was not always consistent with collaborative working. Attending a program helped participants expand their knowledge of communication theories and strategies. Participants valued using simulated scenarios to develop their skills, and were keen to use their new skills to enhance care delivery. Our emphasis within this evaluation, however remained on what was communicated, when and how, rather than to what effect. The impact of programs such as these must now be evaluated in terms of patient benefit.

KW - Pediatric

KW - Simulated Practice

KW - Communication

KW - Qualitative Research

U2 - 10.1177/1043454218765136

DO - 10.1177/1043454218765136

M3 - Article

VL - 35

SP - 296

EP - 307

JO - Journal of Pediatric Oncology Nursing

JF - Journal of Pediatric Oncology Nursing

IS - 4

ER -