Robbert Kivits, Sukanlaya Sawang

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


The last chapter had set out an overview of the stakeholders identified in the Adelaide airport stakeholder network. The three main metrics are discussed, salience, frames of reference, and network centrality. The chapter has indicated to a degree of how complex and intricate the data involved is. There is no relation between either one of the main metrics, which presents evidence that the context and environment to the Adelaide stakeholder arena is indeed complex and multifaceted. After reading this case study, one cannot look at the data and pick ‘the most important’ stakeholder, nor ‘the least important’ stakeholder. In fact, the data is so complex that it defies categorization. This implicates that stakeholder engagement within complex and dynamic environments, such as airports, requires a more contingent, and specialized approach, and one which is based on each stakeholder being considered separately. The information compiled using the three pronged approach of the three component stakeholder analysis is for that purpose a rich source of reference that can assist in drafting meaningful and personalized engagement policies.

Original languageEnglish
Title of host publicationThe Dynamism of Stakeholder Engagement
Subtitle of host publicationA Case Study of the Aviation Industry
EditorsRobbert Kivits, Sukanlaya Sawang
Number of pages3
ISBN (Electronic)978-3-030-70428-5
ISBN (Print)978-3-030-70430-8, 978-3-030-70427-8
Publication statusE-pub ahead of print - 1 Apr 2021

Publication series

NameContributions to Management Science
ISSN (Print)1431-1941
ISSN (Electronic)2197-716X

Bibliographical note

Funding Information:
Acknowledgements The research that has been the underpinning of the work presented was carried out with financial support from the Commonwealth of Australia through the Australia Research Council Linkage Grants, No. 0775225, the Airport Metropolis Research Project. Other work from this research has been published in prior papers; ‘Three component stakeholder analysis’ (Kivits 2011) and ‘Aviation planning policy in Australia Identifying frames of reference’ (Kivits and Charles 2015). Great care has been taken to ensure minimal overlap with the research papers, and only where required for the understanding of the story has material been duplicated and referenced.

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Management Science and Operations Research
  • Marketing
  • Management of Technology and Innovation


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